Scheduler Home Care Agency

Are you the super-star multitasker type, strong in administration skills?
MUST HAVE SCHEDULER EXPERIENCE!
The Scheduler Specialist is responsible for effective service delivery to clients, guiding, and directing Caregivers schedules. The Scheduler will assist with the assignment of appropriate staff to clients, schedule client services, identify problem situations and assist in problem solving to strive for optimum outcomes.
FirstLight Home Care, located in Melbourne, is Brevard County’s Premier Home Care Team. We are built on the strength of passionate and extraordinary people that provide exceptional care. Our purpose is simple, "To Improve Quality of Life".
As a scheduler you will be the “Voice of FirstLight”.
Responsibilities Include:

• Discerns client services required as outlined in agreements, urgent requests, and care plans.
• Takes calls after hours and weekends to handle emergencies, scheduling issues, and client referrals and intakes.
• Quality assurance, contact caregivers and new clients routinely.
• Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services.
• Contacts care providers and clients regarding day-to-day changes.
• Assist in keeping client and employee files in compliance with AHCA and FirstLight guidelines.
• Enters clients and veteran’s information into database and ensure information is accurate and up to date.
• Conducts Phone Intakes for Clients, and Veterans.
• Creates and maintains caregivers and client’s schedules. Schedule’s client appointments/visits according to care plans and staff availability.
• Answering incoming calls
• Point of contact for Long Term Care Insurance Client.

Hourly schedule will change after training period, MUST be flexible?
Qualifications:

• Multi-task and effectively deal with the demands of the job.
• Computer skills including but not limited to MS Office, MS Excel, and scheduling software.
• A passion to see seniors experience the best quality of life.
• Prior scheduling experience preferred.
• Ability to work independently.
• Excellent Interpersonal, organizational and communication skills.
• Previous HHA or CNA experience preferred (not required)
• Sense of urgency
• Basic medical terminology.
• H.S. Diploma or GED.

Benefits:

• PTO - Paid Time Off
• Holidays
• 401K plan coming soon