Customer Operations Support Coordinator Jobs

Coordinate with the DOS on instructor training, qualification, and currency.

Assist the DOS in identifying and ensuring compliance with FM Regulations, Inspector Handbooks, and JM requirements.

Maintain FlightSafety's commitment to customer satisfaction while performing job duties.

Possess a minimum of one (1) year's experience in an aviation related field.

Ensure accuracy and currency of required documentation.

Assist the DOS in ensuring compliance pertaining to FM regulations parts 61, 91, 121, 135, 142, and the FlightSafety Operations Manuals.

5+ years’ prior management experience in Support

Addresses any performance management issues with employees

Excellent attention to detail and time management

10+ years’ prior experience in Support operations, Support delivery

Proficient in Microsoft Office suite with an expert knowledge of Excel

Must be able to manage multiple projects at the same time

Accurate data entry and computer skills (Excel/Outlook a must)

Manage Sales Orders to ensure accurate creation and clarity of information for teams within the configuration center

Liaise with Client Services and external service providers to manage and communicate any shipment delays

Experience of fast paced customer services environment.

Excellent written and verbal communication skills.

Excellent organization skills with the ability to prioritize.

Supply chain and/or inventory management experience

Works closely with the implementation, content management, and dev ops teams on tracking and resolving customer support issues

Minimum 3 years work experience

Excellent verbal and written communication skills

Technology implementation and support experience

·Annual salary range of $65,000-$80,000 to start, depending on experience and track record.

●Experience in the world of employer-offered benefits is a bonus.

Experience & skills you’ll need

●Experience with data entry, proofreading, and/or quality assurance.

Role: Customer Operations Support(Health Care Domain Experience needed)

●Analyze and update data/content to be error-free with a focus on accuracy and the end-user experience.

Seasonal Customer Operations Support works 40 hours a week, Monday through Friday.

We are an education-based platform and so we require strong written and verbal communication skills.

Experience working remotely with a team.

At least 2 years experience in a customer support and/or digital operations role.

Basic knowledge of the college application process or college list building is a bonus, but not required

Flexible PTO and sick days, health benefit stipend

This position is 100% remote. We're aiming for an August 1st start date, but flexible for the right person.

Strong time management skills, with the ability to manage competing priorities.

Supporting our care coordination, case management, basic needs, and crisis support teams with intakes, follow-ups, social network monitoring, and urgent matters.

Prior customer support, care coordination, and/or crisis service experience in a remote environment

Develop a strong understanding and knowledge of the organization’s product, services, and processes to support patients and providers.

Use analytical skills to troubleshoot various systems and provide technical answers related to our TimelyCare platform.

Experience with Zendesk and Dialpad, preferred.

Working knowledge of Salesforce Service Cloud, workforce management software, and ticketing tools.

Provide support in areas such as training, quality assurance, workforce management, and reporting.

Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Oversee and manage the daily operations of the Support Center by monitoring, managing, and reporting on established KPIs and OKRs.

Collaborate with the Head of Support to manage and oversee the budget and headcount tracking for Support Center Operations.

Define, implement, and manage required organizational-wide operational initiatives or programs.

Bachelor's degree in Business, Finance, or related discipline

Excellent written and verbal communication skills

Annual allowances for personal use of Spindrift product, health and wellness, professional development, and social justice education

Independently identify and resolve issues with freight and warehousing partners for all shipments containing incomplete or inaccurate information

Achieve overall corporate as well as specific functional goals

Identify opportunities to improve procedures and policies that add value to the business

Strong organizational skills and time management skills, with the ability to prioritize effectively.

Proactively manage demand-side and supply-side aspects of trip logistics and itineraries for customer reservations and events.

Collaborate with Finance, Supply-side partnerships and other teams to ensure the accurate and timely execution of tasks.

Manage cancellations, rescheduling requests and account credits and refunds.

Excellent communication skills, both written and verbal, with a strong customer-first approach

Problem-solving skills that include resolution of customer complaints and issues.

Case management experience considered an asset.

Post-secondary education combined with 2 years of customer service experience

Experience with Salesforce (and/or Jira) a requirement (other CRM software experience will be considered)

Wellness resources and support from management

Manage the Support and Analyst mailboxes in Salesforce, and customer support inquiries through email, phone and live chat

Tasked with collecting data and analyzing trends to help identify areas of improvement and develop strategies for enhancing the customer experience.

7) Execute the review management process.

At least 3 years of customer service experience, preferably in an app-based marketplace or logistical space

Excellent written and verbal communication skills

4) Seek guidance from senior managers as needed for higher complexity escalations with elevated risk of loss.

5) Provide process improvement recommendations for improving the customer experience.

6) Provide feedback to product managers and engineers based on learnings from customer engagements

Additional skills and experience that we think would make someone successful in this role:

Train and assist the production recording and Grower Accounting Clerk as needed.

At least 5 years of related business experience is required

Strong oral, written, and interpersonal skills are required.

Strong analytical skills and ability to troubleshoot and solve complex problems to root cause.

Excellent written and verbal communication skills.

Required Knowledge/Skills, Education, and Experience:

Preferred Knowledge/Skills, Education, and Experience:

High School Diploma or equivalent. Specialized skill training/certification may be required. Associates degree or Bachelor’s degree in related discipline is preferred.

Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.

Enter, manage and prioritize new and existing cases via CRM tool to attain established service level agreements.

3+ years of practical Customer Support experience

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)

Must possess excellent customer service, decision making, time management, phone interpersonal and communication skills.

Maintain working knowledge of all Resource Management and Field Operations processes around work generation, assignment, and completion.

1 – 3 years Customer Service and Data Entry Experience

Ability to professionally represent Resource Management and Southern Company Gas, including professional interactions with executives, managers, peers, business partners, and customers.

Demonstrate experience in taking initiative and being a self-starter in day-to-day responsibilities as well as working through changing priorities.

Bachelor’s degree. Combination of education and experience maybe substituted for requirements

3+ years of operation management experience

Manage day-to-day telecom and contact center operations, including inbound and outbound calls, chat, and email communications for clients and consumers.

Integrate processes, technology, and business requirements to create an efficient and high-performing Level 1 Customer Support center.

Continuously monitor and improve training materials to enhance customer support capabilities and compliance.

Utilize insights to implement process enhancements and improve overall customer support experience.

Eligibility for 401k, FSA, transit benefit, and Trala's music education stipend

Have previous experience (2+ yrs) providing top level customer-level or associate-level support, with high efficiency and empathy.

Ability to expertly combine technical skills with interpersonal skills.

Be ambitious & hands-on. Willing and eager to learn new skills.

Have excellent verbal and written communication skills.

Musical and/or teaching background is a plus, but not required. Start-up experience is also a plus.

Experience in the world of employer-offered benefits is a bonus.

Experience with data entry, proofreading, and/or quality assurance.

Experience & skills you'll need

is dependent upon your specific skills, years of experience and internal equity.

Analyze and update data/content to be error-free with a focus on accuracy and the end-user experience.

This role is not eligible to participate in Jellyvision's benefit programs.

Troubleshoot account management, customer education, and technical support issues; follow and iterate on bug, product improvement, and feature-request reporting procedures

Previous experience in or knowledge of the construction industry

Articulate, effective written and verbal communication skills

1-3 years of Customer Support, Success, or other relevant customer-facing experience, preferably in a SaaS context

Prior experience with Zendesk, Salesforce, Jira or equivalent Support and CRM platforms

Comfortable communicating with anyone, from foreman to mid-to-senior level managers

Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Manages RMA procedure. Monitor and execute to KPIs for milestones, engineer certification and quality.

Capable in program management and coordination

Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees

Manages accuracy, understanding and updates for Customer Engineer hours tracking.

Must have client ramp support experience