Safekeeping Operations Specialist Jobs

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Coordinates the transfer of incoming and outgoing securities between the Bank, its shareholders, and custodian. Provides direction and guidance to customers on trade settlements and inquiries. Communicates timely and accurately with shareholders and escalates issues with the custodian. Identifies inquiry trends and root causes and alerts management. Processes daily public unit and private deposit pledges and releases. Conducts shareholder onboarding and general Safekeeping services education.

• Provides support to management and staff members for special projects.
• Inputs and/or authorizes purchase and sale securities trade instructions in the Bank and custodian systems.
• Provides support for filing all electronic and other correspondence in shareholder files and maintaining files in ECRM.
• Coordinates shareholder communication regarding account set-ups and collaborates with customer contacts to compile all required documentation to open new accounts.
• Reviews and researches the status of outstanding inquiries and claims daily, follows-up with parties involved with the inquiry, and communicates with other Safekeeping staff regarding inquiries which may impact their processing.
• Reviews trade input screens against instructions received from shareholders for accuracy and makes corrections, as necessary.
• Alerts management of any extended inquiry resolution delays
• Answers phone calls and assists with shareholder education on Safekeeping and Public Unit Deposit services.
• Ensures the preparation and reconciliation of the daily public and private depositor pledge and release requests.
• Monitors settlement of securities transactions in the Bank’s custodian system.
• Research shareholder and internal inquiries and escalates to custodian when needed; submits inquiries in accordance with stated department procedures and upon resolution of an inquiry by the custodian, compiles supporting documentation, and presents to management for final approval.

• This description provides general information necessary to depict the essential and non-essential functions of the job and shall not be construed as a detailed description of all the required work that may be inherent in the job.
• May serve as records management coordinator back-up for Safekeeping operations.

• Good computer skills and attention to detail are necessary.
• Excellent communication skills, written and verbal, with the ability to interact with employees within the department, other departments, all levels of management, customers, custodian banks, vendors and third parties.

• Two years technical/college education and three years of customer service experience, preferably in security safekeeping, or the equivalent combination of education and experience is necessary. Bachelor's degree preferred.