Revenue Operations Specialist Jobs

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

About The Team

The Field Operations team is focused on supporting and scaling Outreach’s full revenue funnel with scalable processes, role-based operational enablement, the right toolset and by providing relevant business insights.

The Role

Outreach is looking for a process and results oriented Revenue Operations Specialist to join the global Revenue Operations team. As a leader in the industry, we expect the Revenue Operations Specialist to support operational excellence for our organization by identifying systems and process gaps impacting revenue processes and partnering with Revenue Operations stakeholders to identify root causes and resolve gaps. Additionally, the Revenue Operations Specialist will execute daily requests to update information in our CRM. We are looking for someone who is a quick learner and passionately understands SaaS sales motions, CRM systems, and has a genuine interest in supporting a growing sales organization. The ideal candidate thrives in a fast-paced environment, finds excitement in creative and scalable problem solving, and has a bias for action and outcomes.

Location: This position is based in Atlanta and reports into the Revenue Operations team.

Your Daily Adventures Will Include

• Identify process gaps impacting daily operational activities and operational efficiency, and clearly articulate the problem statement to partnering teams to scope, prioritize and resolve gaps through scalable processes
• Own cadenced (weekly/monthly/quarterly) Revenue Operations Processes ensuring on-time completion of deliverables
• Produce and maintain reports/dashboards that accelerate information-to-action at scale and drive actionable insights through data analysis
• Assist in maintaining data accuracy in Salesforce and Outreach
• Create and maintain internal documentation for sales operation processes
• Partner with internal Revenue Operations stakeholders to understand operational needs and evolve existing workflows
• Manage the intake of cases from the GTM organization by following the Rules of Engagement (policy)

Our Vision Of You

• Ability to balance sharp focus on measurable outcomes with deep and genuine empathy for people, customers, and the business
• Demonstrable knowledge and understanding of sales and customer success disciplines
• Understanding of Salesforce; experience with creating and maintaining reports and dashboards (Tableau experience a plus)
• Flexibility and ability to adjust on the fly to new business demands and changing environments
• Solid verbal and written communication skills, and highly organized
• Understanding of the tech industry and the SaaS world
• Desire to be a trusted advisor to internal Go-To-Market teams and a partner to our RevOps team
• Flexible team player, with a bias for action
• Commitment to see things through toward actionable outcomes and results
• 2-3+ years professional experience, ideally in a Sales/Business Operations or similar role
• Strong problem solving and troubleshooting skills; ability to escalate problems and roadblocks as needed

Why You’ll Love It Here

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• 401k to help you save for the future
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen
• A parental leave program that includes not just extended time off but options for a paid night nurse, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Company-organized and personal paid volunteer days to support the community that supports us
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work