Revenue Officer Ii Jobs

Description of Work

Salary Grade: NC13

• This is an INTERNAL POSTING open ONLY for current employees of the NC Department of Revenue including temporaries who are currently working for DOR.*

The Department of Revenue established this position as full-time teleworking.

At the North Carolina Department of Revenue, our mission is to fund public services benefiting the people of North Carolina; we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner. Together we are a SMART organization because we: Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and treat our customers fairly. Through modernization efforts in technology, we believe we have set a high standard that other agencies will admire. As an employer, we offer excellent benefits, stable work environment, competitive salaries, defined career paths, and training programs that will enable you to be successful.

The North Carolina Department of Revenue is currently accepting applications for a Revenue Officer II position for the Individual Income Tax Non-Filer Unit. The primary purpose of this position is to bring resolution to taxpayer collection cases that were assessed through one of the individual income tax non-filer initiatives by conducting investigative research, interpreting and enforcing North Carolina tax laws and actively collecting liabilities due to the State. The Individual Income Non-Filer Unit Officer will engage in all activities involving the collection and resolution of delinquent taxes including, but not limited to, requesting special assessments, working with taxpayers to meet criteria for an installment agreement, submitting Offers in Compromise and performing financial adjustments as well as timely and accurately submitting cases for action by the Special Enforcement Unit. The Individual Income Non-Filer Unit Officer must have a comprehensive knowledge of the individual income tax schedule and revenue laws relating to this schedule in order to determine tax liabilities, secure delinquent tax returns, conduct tax investigations and resolve cases. Cases assigned to the Individual Income Non-Filer Unit Officer are considered the most complex in the TPAC Division’s inventory and are assigned by case source codes that identify the non-filer process.

The Individual Income Non-Filer Unit Officer reports directly to the Individual Income Non-Filer Unit Supervisor. Problems involving tax policy, requests for special assessments and levies or other related issues are referred to the Individual Income Non-Filer Unit Supervisor for clarification or approval. The Individual Income Non-Filer Unit Supervisor will make periodic work reviews to ensure that appropriate actions are taken to resolve cases in a timely manner. These evaluations are reported to the Assistant Director in charge of the Individual Income Non-Filer Unit.

Knowledge, Skills And Abilities / Competencies

• Ability to work independently to arrive at sound collection decisions, and be willing to assume responsibility for the consequences of the decisions
• Ability to exercise sound judgment and discretion in collecting taxes and resolving cases
• Comprehensive knowledge of principles of business administration and legal entity structure related to reporting and/or calculating tax
• Ability to collect delinquent taxes
• Excellent communication skills, both verbal and written
• Comprehensive knowledge of all tax schedules and revenue laws relating to these schedules
• Ability to analyze complex individual income tax and collection problems, make proper application of tax laws, interpretations and regulations
• Ability to deal with conflict in a professional manner during highly emotional situations
• Ability to investigate using the Internet and other resources
• Ability to explain and promote the state’s position on issues and yet remain sensitive to taxpayers’ rights
• Effective analytical and research skills
• Ability to evaluate taxpayer’s financial documents in order to bring case resolution
• Basic skills using Microsoft Word and Excel

Minimum Education And Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

Bachelor's degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution and three years of experience in accounting or collection work involving public contact; or an equivalent combination of education and experience.

Supplemental and Contact Information

The Department of Revenue (DOR) seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible. DOR selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.

If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.

Applicants eligible for veteran's preference should attach a copy of form DD-214.

If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.

If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or [email protected] . Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-814-1172 .

NC Department of Revenue

Human Resources Division

919-814-1200