Retail Receptionist Jobs

Summary

Greet and assist customers.Schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist’s supervision.

Pay Class and Pay Rate

Pay Class: Part Time

Pay Rate: $10.03 - $13.29/hr

Essential Responsibilities

• Offer current promotions and starting prices to customers
• Maintain outside and internal Doctor Referral log for medical patients.
• Call for insurance preauthorization.Follow up on hold authorizations.
• Offer current promotions and pricing guidelines to customers.Discuss benefits and features of the discount club card with customers.
• Medical coding, Insurance research, and billing.
• Maintain complete and accurate patient records.
• Clean and maintain the reception area.
• Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
• Perform preliminary testing data collection as directed.

Experience/Education

• HS diploma, GED or 1-5 years of equivalent related job experience
• One year of experience, optical preferred.

Mental/Physical Requirements

• Bend and stoop continuously
• Exhibit empathy in all interactions
• Follow procedures and instructions
• Reach above shoulder continuously
• Work inside location
• Read English
• Work under stress with interruptions and deadlines
• Use computer effectively and view computer screen
• Problem solving/reasoning
• Work changing schedules to meet business demands
• Calculate and manipulate numbers/data
• Speak clearly and effectively
• Strong organizational skills
• Meet customer expectations

Training Requirements

• Cross training in all departments as needed

Essential Responsibilities Related To Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines).

Activity

Amount of Time

None

Under 1/3

1/3 to 2/3

Over 2/3

Stand

X

Walk

X

Sit

X

Use hands to touch, handle, or feel

X

Reach with Hands and Arms

X

Climb or balance

Stoop, kneel, crouch, or crawl

Talk or hear

X

Essential Responsibilities Related To Behavioral Characteristics

• Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.
• Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
• Must be energetic and self-motivated.
• Must be a team player.
• Must be detail orientated and well organized.
• Must be able to problem solve.
• Must be able to communicate clearly and effectively with other associates and clients.

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times.As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.As required by changing business needs, complete additional essential responsibilities as identified and assigned.

Compensation range for the roles is listed below. Applicable salary rangers may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.
Pay Class: Part Time Pay: $10.03 - $13.29 per hour
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