Restaurant Manager - Franchise

This job posting is for employment at an independently owned and operated franchisee of Denny’s.

Restaurant Manager

Reporting to the General Manager, Restaurant Managers are responsible for the supervision of approximately 15 - 20 crew members, proper execution of the restaurant operations on their assigned shift, providing guests with a great dining experience, and upholding service and quality standards. Along with 1 – 2 other peer Restaurant Managers and/or Hourly Supervisors, Restaurant Managers will support the General Manager who has total accountability for the success of the restaurant. Restaurant Managers will be required to work day and night shifts, weekends, and holidays as the schedules are rotated. Additional responsibilities include focus on employee selection and retention, continuous operational improvement, understanding profit and loss statements, operating plans, and costs. Restaurant Managers must have a strong commitment to guest satisfaction and exhibit RJC Principles and Values when interacting with others.

Job Responsibilities

These are areas of performance in which the Restaurant Manager must be successful to meet their accountabilities:

• Emphasizes the importance of following the “Guests First Cycle”
• Assists the General Manager with managing to budgets established for their restaurant
• Teamwork: Performs other duties as needed or assigned; willingly assists others without being asked.
• Assisting effectively with recruiting and selecting.
• Providing timely, constructive coaching and feedback.
• Safety and Security: Monitors to ensure that proper security procedures are in place to protect guests, employees, and company assets. Constantly monitors the restaurant for potential employee or guest liability, corrects the situation and brings to the attention of the Area Leader
• Monitors the Guests First cycle to ensure timeliness of service is maintained
• Problem Resolution: Ensures that problems are addressed and resolved promptly (such as customer complaints, employee relations issues, facilities, or security issues, etc.). Brings appropriate issues to the attention of the General Manager, recommends correction, and participates in the resolution as required.
• Ensures food preparation, food handling, and food storage standards are consistently followed.
• Enforces sanitary practices for the general cleanliness and maintenance of the restaurant.
• Compliance: Maintains compliance with all RJC Policies and procedures as well as all state, local and federal regulations.
• Promoting and maintaining a harassment free environment by encouraging open communication at all levels
• Creates a culture of teamwork within the restaurant
• People: Works with the General Manager to attract, hire, develop, coach, and retain hourly employees to ensure an engaged, high-performing team. Does so by:
• Restaurant Operations: Directs shift operations to ensure that all standards are met to optimize the guest experience.
• Restaurant Sanitation: Assists the General Manager by overseeing assigned shifts to ensure that Denny’s Brand Standards for restaurant sanitation are consistently achieved to include successfully passing all health inspections and Brand Protection Reviews.
• Growth: Helps drive sales, guest count, and profit for the restaurant by assisting the General Manager with local store marketing and by ensuring suggestive selling is being executed properly and that all measured goals are met.
• Using corporate training programs, individual development plans, and work assignments to develop employees’ knowledge and skills.
• Guests: Makes sure that all employees put “Guests First” to ensure a respectful and enjoyable environment, satisfied guests, and repeat business. Coaches all employees on addressing guest complaints promptly
• Maintains proper staffing levels and schedules
• Asset Management: Monitors to ensure that proper cash handling, discounts and inventory management procedures are in place to protect and conserve company assets.
• Working to create and maintain a respectful and enjoyable environment for our employees.
• Role models the Manager “On the Floor and At the Door” philosophy
• Financials: Assists the General Manager in interpreting financial and operational reports and schedules. Works with the General Manager to identify gaps in operating performance and to develop solutions to ensure that controllable profit goals are achieved.

Essential Functions

• Must be able to lift and carry supplies and equipment weighing up to 50 lbs. and place items on high and low shelves in office, storerooms, service areas, walk-in coolers, and freezers
• Must be able to bend, stoop, reach, lift, and grasp
• Must be able to tolerate extreme temperature changes in kitchen and freezer areas
• Must be able to observe staff and all aspects of restaurant operations
• Must be able to stand and walk during an 11-12-hour shift; occasional shifts more than 12 hours may be required due to the demands of the business
• Must be able to hear well in a loud environment to respond to employee and guest needs
• Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling
• Must have sufficient mobility to move and operate in confined work area
• Must be able to operate point-of-sale system and differentiate between monetary denominations
• Must work inside and outside the restaurant
• Must be able to lift a tray weighing up to 25 lbs.
• Must be able to work with all Denny’s menu products
• Must be able to work around potentially hazardous chemicals

Position Qualifications

• Must be able to perform job duties of every position
• Ability to identify and anticipate opportunities and implement corrective action steps
• Licensed to operate an automobile without hours of operations restrictions
• Has reliable transportation to meet banking obligations
• Minimum of 2 years’ experience in restaurant, hospitality, or retail management; additional operations and/or leadership experience strongly preferred
• Food Safety Manager certification required
• Proven ability to problem solve and handle high stress situations
• Ability to communicate effectively, both orally and in writing, in the English language
• Ability to work weekends, holidays, and evenings
• Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
• Possesses basic math skills (add, subtract, multiply, divide)
• Ability to interpret financial statements and understand contributing factors
• Places a value on diversity and shows respect for others
• Willingness to work the required 50-55-hour work week 5 days a week with occasional additional days based on the needs of the business
• Periodic travel to include occasional overnight travel and airline travel when applicable
• Must be prepared to multitask in accordance with the demands of the business

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.

Denny's or the franchise owner may amend, change, or modify the responsibilities and duties of this position to meet business needs, as necessary.

This job description does not constitute a contract for employment and may be changed at the discretion of Denny's or the franchise owner with or without notice.

Additional Information

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Denny’s, Inc. This means the independent franchisee, and not Denny’s, Inc. is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. Denny’s, Inc. will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees’ employees. If you are hired for this job posting, the independent franchisee, and not Denny’s, Inc., will be your employer.

This job posting contains some general information about what it is like to work in a Denny’s restaurant, but is not a complete job description. People who work in a Denny’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.