Resident Experience Manager - Cortland Ridglea - Fort Worth, Tx

The Resident Ambassador

• Go beyond expectations to make living at your community relaxed, easy, and unlike any other apartment experience
• Research new resident amenities, activities, and loyalty programs that can help add value to your community and drive incremental revenue
• Manage resident communication initiatives, effectively identifying and sharing meaningful information
• Represent the Cortland brand by embodying our mission, vision, and values – and infusing them into resident programs and relations

The Data Driver

• Update and monitor performance management dashboards that measure renewal rates, resident satisfaction, move-ins/move-outs, traffic activity, closing ratios, application statuses, and other key community metrics
• Research and help establish programs for each phase of the resident lifecycle — from lease signing to renewal
• Maintain a database of proven best practices for resident experience programs
• Keep your finger on the pulse of resident satisfaction levels to make sure we are delivering everything our residents expect

The Team Player

• Serve as a go-to resource for community teams and portfolio leadership
• Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance
• Inspire your community colleagues to continually strengthen resident event strategies
• Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals

The Impact You Can Make

• Colleagues seek your advice on how to best deploy project/program management technology to enhance their operational performance.
• Your reputation as a hands-on manager and decisive tactician grows daily, and the Community Manager feels totally confident leaving you to run the community during absences.
• Your team is ground zero for great ideas that spread to our other communities in the region.

• Exceptional written and verbal communication skills
• Bachelor’s degree in Business, Communications, Marketing, Management, or related field required
• 3+ years of customer managing experience and/or customer loyalty programs in the hospitality, travel, or ecommerce sectors
• Strong background developing and implementing customer contact plans, customer research and segmentation initiatives, and email marketing campaigns (knowledge of marketing automation systems preferred)
• Demonstrated sales and customer service expertise