Gucci Client Advisor - Fort Worth

Summary
If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Role Mission 
The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand.  Passion for the brand is conveyed through creating a branded, luxury client experience. 
Key Accountabilities 

• Adhere to Gucci image standards and guidelines;
• Maintain a neat and organized understock and stock room; 
• Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales; 
• Follow all company policies and procedures. 
• Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment; 
• Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests; 
• Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products; 
• Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities; 
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards; 
• Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony; 
• Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise; 
•  Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business; 

Key Requirements 

• High flexibility and ability to adapt to different customers;
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues; 
• Ability to work in a fast moving and dynamic environment; 
•  3+ years of luxury fashion sales experience preferably in a similar role or customer service setting; 
• Candidate should be team-focused with a desire to collaborate effectively; 
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays. 
• Accuracy and attention to detail; 
• Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously; 
• Strong organization and follow-up skills are essential; 

 
Key Pillars for Ways of Working 

•  Execute the mission of the role with a Radically Client-Centric mindset; 
• Be Relentlessly Creative and approach challenges with an innovative mindset; 
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors. 
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working; 

Key Behaviors to Amplify What We Do 
Explore 
Considerate Thinker 

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole 

Solutions Developer 

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions 

Deliver 
Accountable Achiever 

• Actively gets things done, raising the bar for performance, and taking accountability for own actions 

Agile Advocate 

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals 

Connect 
Connection Builder  

• Adapts own style to communicate impactfully 
• Builds trust-based relationships across boundaries and encourages collaboration 

People Enabler 

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness 

Build 
Continuous Learner  

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort 

Talent Builder  

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential 

Work Authorization 

• Qualified candidates must have the proper work authorization to work in the United States 

Accessibility 
Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected].    
When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. 
Salary Range – Denver 
For individuals assigned and/or hired to work in Colorado, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.   
A reasonable estimate of the current base salary range is $15.00 MIN USD to $19.00 MAX USD.   
Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. 
Benefits include:   

• Dental  
• Vision  
• Paid Time Off (PTO)  
• Medical  
• 401K 

EOE M/D/F/V 
Job Type
Regular
Start Date
2023-08-28
Schedule
Full time
Organization
Gucci America Inc.