Renewals Account Manager, Commercial Accounts - Remote

As Zoom’s Renewal and Retention team grows, we are looking for a Mass Market Renewals Account Manager (focus on Commercial Accounts in the Western and Mountain Regions) with previous experience working for a Cloud or SaaS company.

One hour, you may be negotiating a renewal’s contract and the next forecasting your book of business for the next 3 quarters. Hyper focused on risk & growth of our installed base, you will drive growth & retention. You could be working with Customer Success on implementation issues or partnering with Finance to resolve a contract dispute and working with Sales to drive additional solutions into our existing logos. No two days will ever look the same! As a Renewals Account Manager, your essential goal will be to prevent customer churn and ensure Zoom has long term sustainable contracts with our customers.

While you may have a strong history of sales, customer success or renewals, we value high intrinsic motivation to be successful in Zoom’s rapid, results-focused work environment. The right candidate will apply a solutions oriented skill set to solve customer issues and ensure low churn rates.

You Will:

• Drive accountability cross functionally on our large at risk accounts, keep up to date notes & forecast large risk situations
• Effectively work cross functionally with CSMs, Sales, Engineering, Support, and Executives
• Other operational tasks that are related to the Renewal’s team day to day business
• Evaluate accounts that have been flagged as at risk based on usage metrics, and facilitate internal conversations to drive customer retention
• Engage customers who may be at risk of canceling due to customer satisfaction issues, adoption, and/or threat of competitor
• Engage customers about their renewal, with the goal of retaining as much business as possible

You have:

• BS/BA degree preferred but not required
• Customer churn forecasting, associated pipeline development and management skills are required
• Strong Internet research skills with excellent PC literacy [Excel, Outlook, Word, PowerPoint]
• Must have strong verbal skills with consultative professional business acumen
• Demonstrated excellence in presentation skills with ability to build relevant, strategic messaging in a customer meeting setting
• Presence and proficiency in social media such as LinkedIn is also a plus
• 3+ years’ work experience in a SaaS or Cloud company highly preferred (preferably in sales or renewals)
• A proven track record of client satisfaction, team work, and cross functional collaboration
• Must be detail oriented, organized, ethical, responsible & self-motivated
• Strong collaboration, negotiation and relational skills
• Salesforce, Clari, Zuora, Gainsight and/or Zendesk experience is a plus

Salary Range or On Target Earnings:

Minimum:

$74,800.00

Maximum:

$149,600.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Explore Zoom:

• Hear from our leadership team
• Visit our Blog
• Browse Awards and Employee Reviews on Comparably
• Zoom with us!

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected].

#LI-Remote