Commercial Insurance Account Manager

The Commercial Insurance Account Manager is responsible for proficiently working with our commercial insurance clients to provide client service and risk management needs in accordance with agency standards and workflows.

Essential Duties and Responsibilities:

• Perform other duties as requested.
• Issue certificates, evidence of property, pending cancellations and reinstatements, interim reports and other transactions, as required within agency guidelines, workflows and standards.
• Assist the Sales Executive in processing new business and renewals through application assembly, setting up files, assembling proposals, issuing binders and proofs, I.D. cards, etc.
• Obtain signed applications from clients in accordance with agency and insurance company requirements.
• Maintain accounts by effectively building relationships and communicating via email, phone, and in person with assigned clients.
• Identify opportunities to cross sell and make recommendations to the Sales Executive and/or Account Executive accordingly.
• Keep up to date on insurance policy forms, coverage, rates, and underwriting appetite for insurance companies through bulletins and online communications.
• Resolve issues related to client billing.
• Order corrections to policies and endorsements from the insurance carriers.
• Explain policy coverage and recommend additions/changes to client insurance programs.
• Participate in seminars and other training and continuing education sessions to maintain required licenses and designations, including those aimed at avoiding potential errors and omissions situations.
• Determine reasons for requests for cancellations from clients and partner with the Sales Executive (if applicable) to retain accounts.
• Maintain client files within the agency management system and use the system to perform all transactions and file documentation according to established workflow and procedures.
• Partner with the Sales Executive (if applicable) to manage the renewal process by reviewing upcoming expiring accounts and obtaining information from clients to ensure timely renewal of all policies.
• Make changes to client policies and add/delete coverage as requested by the client.
• Promptly respond to policy coverage related questions from clients.

Core Competencies:

• Be a team player and display resourcefulness to find win-win solutions for our clients, insurance companies, and agency.
• Possess ability to professionally deal with conflict and resolve problems.
• Exhibit a personal commitment to develop insurance knowledge.
• Have a personal commitment to continuous professional development including insurance knowledge and risk management skills.
• Strong data entry skills
• Be a self-starter, well-organized and display good business communication skills, both verbal and written and demonstrate basic mathematical abilities.

Education/Experience:

• Demonstrate proficiency in coverages, underwriting, rating and risk management.
• Possess the ability to identify insurance coverage gaps, make recommendations, and sell additional policies when appropriate.
• High School Diploma; College Degree Preferred in addition to 5+ years insurance agency experience.
• Demonstrate knowledge of commercial insurance policy coverage with knowledge of industry operations to effectively service and retain clients. A proficient knowledge of insurance markets is ideal.
• Proficient in Microsoft Office Suite with experience working in an agency management system preferred.

Certificates and Licenses:

• Insurance designation or working toward insurance designation (i.e. CIC, AAI, CISR, ACSR) or ability to demonstrate equivalent knowledge.
• Possess a Property and Casualty license or obtain within 90 days of employment.