Remote Customer Support Agent

Sykes and Sitel are now Foundever

At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! As a Remote Customer Service Agent for Foundever, you will provide support to customers right from the safety, comfort, and convenience of your own home. You'll shine as a Remote Customer Service Agent assisting customers for a variety of clients. All our calls are inbound calls only- no cold calling.

Work with Us and You’ll Enjoy:

Pay: $12-$17/hr

• Vision
• Referral bonuses
• Internal Mobility (84% of our managers are promoted within)
• Health Benefits
• Medical
• Everbetter wellness program
• 100% Paid Professional Training
• Employee discounts
• Employee Assistance Program (EAP)
• Dental
• 401K retirement plan with company match

Qualifications

• A Working Phone Line (Home Phone or Mobile)
• Computer (Windows 10 or newer, 4 Gigs RAM, Processor 2.0 Ghz minimum)
• 18 years of age
• Stand Alone Monitor (19 inch)
• 25 wpm typing
• Must have High School Diploma or GED Equivalent
• Flexibility to needs of business
• Desk and an ergonomic chair
• Hardwired internet connection (no satellite or wireless) Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
• Bring Your Own Device (some positions)
• Home office must be noise/distraction free environment

Core Responsibilities:

• Passion to independently meet and exceed goals
• Interacting effectively with variety customers
• Exceptional customer service background
• Ready to help and provide a memorable and delightful experience
• Effective verbal and written communication skills

Location Requirements:

Location: Remote

Foundever requires a dedicated quiet work environment free of distractions during working and training hours, this includes pets, telephone or other household members. Please only apply if you have a distraction free workplace.

At this time, Foundever does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Oregon, Rhode Island, Vermont, Washington, DC, Puerto Rico, US Virgin Islands.

About Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Job Type: Full-time

Pay: $12.00 - $17.00 per hour

Benefits:

• Professional development assistance
• Paid time off
• Dental insurance
• Vision insurance
• Work from home
• 401(k)
• Health insurance
• On-the-job training
• Referral program

Experience level:

• 5 years
• 9 years
• 2 years
• 3 years
• 8 years
• Under 1 year
• 4 years
• 10 years
• 11+ years
• No experience needed
• 6 years
• 7 years
• 1 year

Shift:

• Evening shift
• Morning shift
• Day shift

Weekly day range:

• Weekend availability
• Monday to Friday

Work setting:

• Remote

Work Location: Remote