Supplier Relationship Manager (Sow, Msp)

The Supplier Relationship Manager (SRM) will be responsible for the full life cycle of our vendor relationships – from contract development/negotiation through program implementation. The SRM will lead discussions with suppliers regarding their capabilities, service delivery performance, deficiencies, and development activities and drive results to improve the support provided to Randstad’s client programs.

Our SRM needs to be fluent with contract language, analytics and supplier relationship dynamics. In addition, the SRM will collaborate with the Client Services team to understand client requirements and facilitate communication and feedback to and from suppliers on program topics and performance issues. You will also need to be willing to have tough conversations with suppliers/clients in order to drive compliance and top performance.

Responsibilities

Direct Work Involvement/Complexity:

• Establishes supplier dashboards, scorecards, and surveys to manage high-level supplier performance
• Coordinates efforts with client support teams to optimize Randstad’s supplier base
• Develops tools and templates to improve transparency and effectiveness of supplier performance in meeting departmental goals, supplier results and client service delivery requirements
• Develops supplier contracts, based on client requirements, and lead-related negotiations, and manage contract lifecycle for both contingent labor and Statement of Work (SOW) suppliers
• Proactively identifies/resolves technical or operational problems
• Directs Randstad’s supplier onboarding and qualifications processes
• Manages supplier relationships and overall supplier performance across client portfolio
• Provides feedback and direction to suppliers, (i.e. forums, summits) conducts regular supplier reviews to establish performance improvement activities, communicate business direction, and share industry best practice
• Schedules and lead regular supplier business reviews to establish performance improvement activities, identify opportunities, communicate business direction and share industry best practice
• Coordinates regular supplier audits, reports findings, manages corrective action plans
• Identifies potential contingent labor and SOW suppliers based on matching supplier capabilities to client program requirements
• Conducts/leads regular business reviews with relevant internal program stakeholders to establish strategies for meeting business requirements
• Establishes and manages corrective action plans related to supplier issues
• Monitors supplier performance to established KPI and relevant compliance topics
• Supports client implementations and expansion activities; data collection and validation
• Supports development and implementation of best practices for improving supplier engagement and performance
• Collaborates with client service teams to improve supplier results and effectiveness

Education

• BS/BA in a related discipline, or equivalent combination of education and experience

Experience

• Competent with industry-related technology tools (i.e. Fieldglass, Beeline, IQNavigator), including experience with Smartsheets
• Excellent communication, interpersonal and organizational skills
• MSP/SOW experience preferred
• Customer focus and strong customer service and problem-solving skills
• 5 - 10 years of experience in procurement/supplier management, or equivalent related business experience
• Strong analytical skills and demonstrated ability to determine and explain conclusions from complex operational, regulatory and/or business information
• Global supply chain management experience is a plus
• Proficient with Google Suite and Microsoft Office tools including Word, Excel, PowerPoint, Outlook

At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2022 DiversityInc Top 50 company, a Human Rights Campaign 2022 Best Places to Work for LGBTQ+ Equality, a Military Friendly company for Veterans, Military Spouses & Suppliers, and a 2022 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.

The base salary range for this position is $91,770 - $130,700.

At Randstad, we know employees that are cared for holistically have the confidence to bring their fullest potential to work, so we make investments in our people.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate’s total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.

In addition, Randstad offers rich learning & development opportunities, a 401(k) plan, a stock purchase plan, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on overall wellbeing with our award-winning wellness program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, and 9 paid holidays), and offers discounts on everything from cell phone plans to car purchases.

What next?

In case you are interested in applying or if you have any questions, please turn to our Senior TA Partner - Klaudia Fűr at [email protected]

We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.