Receptionist Jobs

General Description of Position:

The receptionist is responsible to check-in patients and providing great customer service at the

front of the house.

very specific duty of the receptionist is to be able to differentiate the difference between an

emergency and a routine office visit. Since the veterinary reception is the main means of

communication between the medical staff and the clients, it is his or her job to communicate to

the vet or vet techs any emergencies that walk through the door. Other tasks may involve keeping

the waiting area clean and well organized, locking up at the end of the day, calling to confirm

appointments and collecting and sending mail. Upon hiring, all new employees will be subject to a

90-day probationary period during which time employment may be terminated as determined by

management. All requirements are subject to change by the employer at any time.

Reports to: Receptionist Manager/Hospital Manager

RECEPTIONIST DUTIES:

• Managing record requests between other hospitals and specialty practices.
• Schedule appointments and schedule procedures.
• Fill prescriptions.
• Monitor schedule and flow.
• Answer and triage phone calls from clients.
• Client education.
• Being attentive to client and pet needs.
• Discharge patients.
• Monitor client flow from check-in to discharge.
• Ensure that daily deposits balances and accurate.
• Provide top-notch customer service.
• Client call backs.
• Check-in clients.
• Identify and work compassionately with clients in various emotional states.
• Work patiently with distressed, frustrated or disgruntled clients.

: Receptionist

• Assist in cleaning the hospital including but not limited to: keeping reception desk area

and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors,

bathrooms, exam rooms, kitchen and kennels if needed.

• Computer skills: Able to use Windows based computer systems, word processing, email,
• Relay appropriate information to/from clients to doctors and/or management.
• Maintain proper documentation in the electronic medical record.
• Process payment transactions.

web search and other skills needed to effectively use the practice management software

program.

WORK ENVIRONMENT:

Small animal hospital, work in front and back of hospital, high level of client interaction. Potential

for exposure to zoonotic diseases and possible hazardous materials.