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Receptionist (38157) Jobs
Company | SPS |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Outsourcing and Offshoring Consulting |
Expires | 2023-10-04 |
Posted at | 7 months ago |
Job Title: Receptionist
- Primary function of reception/concierge: answer all calls/correspondences and provide an exceptional customer service experience for all incoming/outgoing visitors.
- Light facilities/hospitality work: perform hospitality work as needed such as but not limited to assisting customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies. May be asked to help set up/ take down conference rooms for meetings/events.
- Mail Service: will be cross trained to assist mail services as needed. This includes, but not limited to sorting/distributing mail, receiving/ tracking packages.
- Activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge.
- Follows up on loaned access cards to make sure all are returned and contact Security if card is not returned by the end of the day.
- Maintains the reception area in a neat and orderly fashion to include visitor reading materials.
- Monitors level of office supplies on the floor, and replenishing and orders accordingly.
- Provides light administrative support to staff as directed such as scheduling meeting rooms, ordering catering, assisting other teams when needed for various tasks (envelope labels, compiling manuals, etc.).
- Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
- Answers and properly routes global calls, some confidential in nature, using company -wide switchboard or provide appropriate information to the caller. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service.
- Answers incoming telephone calls and routes callers to the person who can best assist them.
- Ensures all visitors complete, sign, and understand their responsibility for adhering to the corporations Nondisclosure Agreement (NDA).
- Builds professional relationships with customers and other teams.
- Issues facility access cards to employees.
- Logs visitors into registration system.
- Service and replenish the barista, pantry, conference, kitchen, or meetings areas.
- Strategically determines what additional support is needed when handling sensitive inquiries in person or on the phone. Provides back of office coverage as needed.
- Provides 5-star customer service to all employees and visitors (in all forms of communication).
- Notifies employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate.
- Maintains professionalism and composure when interacting with all callers/visitors.
- Will perform meeting room and conference room set ups.
- Prioritizes calls and escalates customer service issues to the proper chain of command.
- Takes initiative to ensure the company phone and speed dial lists are current.
- Proactively seeks out additional work during downtime.
- Responsible for training a back-up and providing guidance on policies and procedures.
- Fast learner
- Strong aptitude in effectively managing time and on-going tasks
- Strong integrity, solid business ethics
- Ability to maintain confidentiality
- Strong attention to detail
- Results oriented
- Expert in customer service skills, professional attitude and appearance
- Works well with people both internal (SPS) and external (assigned client)
- Excellent communication skills
- Good organizational skills
- Good at following instructions and handling change and/or adverse situations in customer service environments
- Driven by client satisfaction
- Adhere to all policies and procedures required.
- Excellent organizational and time management skills.
- Current knowledge or ability to learn computer-based systems required for functions of position such as: Multi-phone line systems, PC/Mac systems, MS Office experience, Multifunctional devices (i.e. Copiers/Scanners), Fax/mail machines and/or other devices used in SPS service areas.
- High School Diploma (or equivalent) required.
- Ability to work assigned work hours determined by manager.
- Ability to multi-task and prioritize tasks, assignments, and customer needs.
- Required to maintain an overall professional appearance and attitude.
- 1-3 years prior work experience. Strong preference in previous administrative/reception/concierge professional experience.
- Superb written and verbal English communication skills.
- Analytical abilities and aptitude in problem-solving.
- A strong task driven personality driven by customer satisfaction.
- Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
- Ability to lift or move 40 lbs. or greater frequently.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
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