Real Estate Administrative Assistant

About Company
Welcome to the home of the Mai Team of Remax Country Real Estate in Pocatello, Idaho. The Mai Team has been offering world-class Real Estate Services to homeowners and buyers of Real Estate in Pocatello, Idaho for nearly 55 years of combined experience. Buying and selling a home is an important financial decision, and a complex transaction that is full of unique opportunities and potential pitfalls.
Our residential real estate team is seeking a highly motivated Administrative Assistant to provide exceptional client care and agent support. Your main mission is to provide outstanding client care on a daily basis. You are the first point of contact for all questions and complaints - you must constantly maintain a positive attitude working with clients and be calm, cool, & collected. Excellent verbal and written communication skills are a MUST. You will be interacting with many different clients, vendors, colleagues, as well as our team. You will need the ability to wear many "hats" and enjoy performing different tasks on a daily basis.
You’ll be responsible for managing all paperwork in a timely manner, notifying clients of approaching deadlines, ensuring each deal goes through the proper legal channels, scheduling appointments and walkthroughs, and providing superb customer service. In addition, you’ll work with other staff members to market our brand and arrange events in the community. Applicants should be extremely thorough, possess great interpersonal skills, and have basic knowledge of paperwork processes and database management. If this sounds like you, apply today!
Requirements
Responsibilities:

• Manage and maintain all systems and processes for Sellers & Buyers.
• Oversee all contracts through closing in conjunction with our Contract to Close Coordinator.
• Information and document management - Maintain all information in an organized manner using Dropbox. Implement and maintain systems for goal setting, lead tracking, and lead follow-up.
• Assist team members and leader as needed.
• Coordinate and schedule appointments. Assist with property showings as needed.
• Coordinate with Operations Manager the purchase, installation, and maintenance of all office equipment. Ensure supplies and signs are stocked. Keep the lead agent informed regarding any problems and issues that need to be handled.
• Implement and manage database systems - Example: creating an organized birthday calendar and making sure birthday cards are sent out on time.
• Help create marketing materials as needed and assist with overall marketing and advertising for company.
• Assist in the promotion of listings, open houses, and special events. Assist in all aspects of Marketing including but not limited to Social Media Marketing, Print Marketing, Mailings. Some graphic design and/or experience with Canva, Adobe InDesign Photoshop is a huge plus.
• Routinely attend team meetings, training, and admin masterminds within our office.
• Maintain a current operations manual that documents all systems and standards. It is imperative that this is kept current.

Qualifications:

• Learning-based with the ability to learn new programs quickly with minimal guidance
• Familiarity with any of the following strongly preferred but not required: Google LSA, Dot Loop, DocuSign, FMLS, MLS, SWIFT, Keller Williams Realty systems, Zoom, Canva, Adobe InDesign, Photoshop.
• Strong attention to detail
• Calm under pressure
• Familiar with Social Media Platforms – Instagram, Facebook, etc.
• Strong computer skills a must
• Excellent time management skills
• Real estate industry experience a plus.
• Ability to troubleshoot common issues and be solution-based, Desire to grow personally and professionally. High-level ability to follow up with leads, return calls, make calls, and verbally communicate with clients, agents, and prospects.
• Customer service experience required
• Service-based attitude
• Upholds a no-drama, non-gossip mentality
• Full-time use of reliable vehicle with insurance, laptop, and cell phone
• Strong written and verbal communication skills
• Exceptional organizational and project management abilities
• Concerned about doing things the right way staying focused
• Proficient with Gmail, Google Calendar, Google Drive, Dropbox, Microsoft Word, Excel, PowerPoint
• Administrative experience required: min 2 years
• HS/GED required, college a plus.

Benefits
Competitive pay with daily access to earned wages
Paid holidays and paid time off
Comprehensive Medical, Dental and Vision Insurance
401k company match upon eligibility
Exclusive discounts and additional wellness programs