Quality Assurance Coordinator Jobs

The Quality Assurance Coordinator is a recognized leader who is responsible for the assessment of risks and quality in accordance with the mission and strategic goals of the organization. They are self-directed and responsible for performing risk management tasks with minimal guidance. They have detailed knowledge of operation processes and demonstrate expert knowledge of concepts, practices, and procedures. The Quality Assurance Coordinator will locate employee errors, compile and analyze the results to assign potential risk levels along with presenting the results and recommending remediation, preventative solutions, and help manage findings. They are responsible for recommending strategic plans, policies and procedures so quality improvement efforts will meet or exceed internal and external customer’s needs and expectations.

• Independently perform audits, loan assessments and/or process reviews to identify and collect error patterns and gaps in processing or procedures and mitigate risks arising from internal processes, people, and systems.

• Implement and monitor Corrective and Preventative actions (CAPA) to ensure action items are implemented.
• Gather operational risk related data, analyze root cause, and conduct statistical analysis to quantify risks, identify quality events, and escalate for resolution.
• Provide effective communication to the client by addressing their issues, concerns, and questions.
• Compile, summarize and assign risk levels to findings. Facilitate and participate in Calibration sessions with management from operational business units to outline findings, explain risk potential, recommend changes, and lend expertise to develop strategies and eliminate future risks and quality events.

• Identify, validate, create, and format current and new procedures utilized across Risk Management Operations to ensure they meet departmental needs and support system functionality.

• Identify, create, and communicate tips and alerts to proactively mitigate risk potential.
• Provide analytical responses to procedure and process questions and effectively articulates key points.

• Lead research and projects as needed.

• Leadership skills – Ability to identify strengths and weaknesses and make appropriate recommendations to help others develop their skills and knowledge. Grow and foster a culture of quality
• High School Diploma or GED required
• Teamwork skills - Team oriented and skilled in working within a collaborative environment. Professional interaction with employees and peers. Assist in expanding the abilities and knowledge of other Quality Assurance Operations Auditors.
• Computer Skills –Excel, Word, and PowerPoint skills.
• 3 – 4 years related experience
• Exceptional Communication Skills – Effective listening and use of clear, concise, and effective verbal and written communication. The ability to compose written material as well as effectively present to employees, management, and clients Ability to convey thoughts in a focused and concrete manner
• Organizational Skills - Ability to self-prioritize, assign, and organize workflow. Ability to multi-task to maximize efficiency and results. Meet service level expectations.
• Bachelor’s degree preferred; or equivalent combination of education and experience
• Exceptional Critical Thinking Skills – Advanced problem-solving skills. Ability to identify, analyze and resolve problems. Ability to handle confidential information Adaptable to change and makes independent decisions. Handle multiple projects and deadlines and remains effective under pressure. Strong understanding of the department and organizations goals and objectives.