Senior Associate, Credentialing Operations

About The Role

As Headway works to build a new mental healthcare system that everyone can access, we’re facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate. We’re pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation. In order to do that, we’re building a world class operations team that enables efficiency, growth, and quality, and as a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients.

As a Senior Associate, Credentialing Operations, you will play an integral role in helping us lay the groundwork of Credentialing at Headway. You’ll own and operate various workflows that support our Providers. You’ll be tasked with disambiguating complex problems, designing and implementing creative, data-driven solutions, and maintaining the systems that support Headway’s day-to-day operations and allow us to offer care to those who need it. As part of your fulfillment of these tasks, you will work cross-functionally with engineering, product, and data to build the processes and products that allow Headway to succeed as a business, and you’ll collaborate with various teams across Headway on the implementation and iteration of scalable systems, including our payer, cx, and growth teams.

What you’ll do at Headway

• Collaborate with operational stakeholders at our health plan partners to optimize the performance of our Credentialing engine, and proactively identify and address any issues that may arise.
• Has the potential to build out and manage a growing team to achieve these objectives.
• Lead cross-functional efforts with our product, engineering, payer, and CX teams to achieve team OKRs.
• Design and build foundations for a variety of 0-1 initiatives within the Credentialing Operations function..
• Drive the build, execution, monitoring & ongoing implementation of scalable products and processes that enable us to deliver on core business challenges.

You’ll be great for this role if you:

• You are a collaborator. Proactively partners across teams while holding teams accountable for business results.
• 3-5+ years of experience in healthcare operations / credentialing / network management or related experience; experience at a high-growth startup is a plus.
• You are a team builder. You are passionate about growing and developing a team.
• You are a systems thinker. Inclined to solve problems with product and automation.
• You are a self-starter, with the ability to distill complex problems into simple solutions.
• You are highly data-driven. Can drive complex analyses and translate into key actionable insights, projects and OKRs.