Project Specialist Jobs

Scantron is a global, diversified company who develops and delivers millions of digital education assessments and certification tests, provides managed technology support for tens of thousands of IT endpoints and devices, manages more than a half-billion copied pages, prints & delivers hundreds of millions of high-precision, scannable answer sheets, and supports leading educational institutions, small to large businesses, and government agencies across the globe. We also provide installation, implementation, maintenance, repair, and managed services for computers, networks, Scantron’s data collection devices, and a variety of other equipment.

Scantron, a leader in Assessment Solutions and Technology Solutions, is headquartered in the Twin Cities of Minnesota, with other locations in Omaha, Nebraska, and Lancaster, Pennsylvania.

Why should you consider a career with Scantron?

• We have a generous benefits package for our full-time employees, which includes a PPO medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
• Plan for your future with Scantron’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
•  BUILD your career with an established company that provides market leading services to help clients achieve their goals.
• Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.
• GROW! Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our LinkedIn Learning platform to develop your skills and career.
• LIVE your passion through a culture that actively supports community involvement and embraces a "whole person" company benefits philosophy including a compensation package designed for your total well-being.

Position Summary

The Project Specialist 1 oversees projects, ensuring timelines, high level quality, and customer expectations are met or exceeded. Incumbents in this position serve as the main point of contact and frequently communicate with customers, internal partners, and vendors to establish and manage project timelines. They provide technical assistance and guidance to the sales organization as it relates to developing an optimum solution.

Essential Responsibilities

Under Supervision and with general guidance and support:

• Develop or modify project plans, present progress report, and provide client feedback to management.
• Performs functions which directly or indirectly impact the servicing of accounts (i.e. order entry, quote follow-up, problem resolution, etc.).
• Meets department goals and objectives.
• Takes responsibility for ensuring the project / forms order is completed within the expectations established with the customer.
• Participates actively in a team environment and takes responsibility for their portion of the team's activities and results.
• Participates in visits with customers as required.
• Creates and implements specific strategies if customer expectations are not being met to ensure retention and growth initiatives are being achieved.
• Coordinates project and forms order activities with all inside and outside vendors
• Directs, controls, and/or coordinates project-related functions for assigned Scantron customers.
• Participate in preparing accurate account analysis as requested, including revenue forecasts.
• Provides excellent customer service to Scantron customers to achieve a high degree of customer satisfaction and account revenue retention.
• Serves as the primary point of contact for identified customers regarding projects and forms orders.
• Recommends new products and services desired by customers/specific markets to management.
• Participates in Continuous Improvement to develop improved processes and adheres to all existing processes established.
• Manages and tracks customer-owned finished product.

Preferred Skills/Experience

• Project management-based software.
• Knowledge of scanner functions and related software.
• Knowledge of press and bindery functions, including the type and capability of equipment.
• Experience with a project management-based software program.
• Experience in a business analyst/project management/customer service role.
• Bachelor's Degree. In lieu of degree, a combination of experience and education will be considered.
• Demonstrated proficiency in Microsoft Office Excel and Access

PHYSICAL DEMANDS/WORKING CONDITIONS

• Extended Use of Computer Monitor
• General Office Environment

SCANTRON IS AN EQUAL OPPORTUNITY EMPLOYER.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [email protected] or calling 402.697.3039

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

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