Program Operations Unit Supervisor

Department Information

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Flexplace and Flextime work arrangements
• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• Life and AD&D Insurance
• Accrued Sick Leave for State of Colorado Temporary Employees
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Flexible Spending Accounts (FSAs)
• Medical, Dental, and Vision insurance coverage
• Free RTD EcoPass to all eligible State Employees
• Credit Union of Colorado Membership Eligibility
• Some positions may qualify for the Public Service Loan Forgiveness Program. For more

The ACC/Delivery Systems Division is the division of the Cost Control and Quality Initiatives Office that is responsible for the design, administration, and oversight of the Accountable Care Collaborative (ACC) program and other population health and administrative programs. Within the ACC/Delivery Systems Division the Program Operations Section (POS) was created to manage the Regional Accountable Entity (RAE) contracts more efficiently for ACC Phase II. The POS contributes to the Division goals through administration of the RAE and MCO contracts, Enrollment Broker contract management, and programmatic system performance.

Within the POS, the Program Operations Unit (POU) is responsible for RAE and stakeholder relationship building, performance oversight, and contract management. POU will work closely with the Program Management Section (PMS), Data Analytics Section (DAS), Decision Support Systems (DSS), and any other Department staff necessary to achieve the goals of ACC/Delivery Systems.

Description of Job

The position is the supervisor of the Program Operations Unit. The position provides recommendations to the Program Operations Section Manager and other staff that will improve capacity for programmatic administration required within the program management functions of the Section. The position is responsible for working with the Program Management Section, the ACC team, and other Department sections to implement the various policy changes required by the evolving program.

Responsibilities in this position include:

• Responsible for the administrative management of the RAE contracts and the ACC program operations
• Responsible for technical troubleshooting of operations issues related to contract monitoring and oversight
• Collaborate with program specialists to ensure RAE performance
• Areas of focus include RAE deliverable tracking and review, development of recurring management reports, and contract amendments
• Utilize a strong attention to detail to develop project plans and processes for complex operations
• Bridge policy and program design with operations
• Communicate verbally and in writing with internal and external partners
• Manage relationships with RAEs and other external stakeholders
• Responsible for working with DSPI and other Department sections to implement the ACC
• Implement quality control processes and process improvement around work products
• Improve alignment between the ACC and other programs and payers

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

• Strong planning and organizational skills, including the ability to manage multiple projects concurrently
• Ability to set and prioritize workload, develop a work plan with tasks, time frames, milestones, resources, and dependencies
• Previous relevant professional state experience
• Stakeholder and vendor management and communication experience
• Knowledge and interest in health policy topics
• Strong communication skills, verbal and written, and skillful relationship manager

• Exceptional integrity, ethics and transparency.
• Experience leading a team
• Continuous improvement philosophy
• Ability to be self-motivated and self-directed, while possessing the ability to work in a team environment

• Employees who have been disciplinary terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application.
• All positions at HCPF are security sensitive positions and require that the individuals undergo a criminal record background check as a condition of employment.

Supplemental Information