Multi Unit Manager Jobs

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A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive results through continuous employee coaching, training, and sales and profit growth. They are also responsible for providing strong, positive leadership to his/her team to deliver Friendly guest experiences, serve the Freshest products, run the Cleanest restaurants, and provide the Fastest service. They are responsible for working with Restaurant Managers to oversee all aspects of the daily operations of the restaurant.

A Multi-Unit Manager is generally responsible for leading the overall operations of multiple Dunkin locations including recruiting, hiring, onboarding, training, management development, managing budgets and ensuring Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurants.

Multi-Unit Managers Responsibilities' include but are not limited to:

Team Environment

• Ensure appropriate training tools are utilized
• Responsible for general Human Resource functions such as, but not limited to recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development

Operational Excellence

• Ensure Brand standards, recipes and systems are executed
• Create and maintain a people first culture in the restaurant
• Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws
• Monitor, follow up and report training progress
• Lead team meetings to communicate relevant operations information, e.g.seasonal products

Profitability

• Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs
• Ensure tools and systems are in place to roll out new products, systems and processes
• Identify and support systems to control costs and maintain budgets
• Support sales goals by developing action plans for seasonal forecasting

Skills/Qualifications

• Fluent in English
• Facilitation and presentation skills
• Microsoft Office proficiency
• Written and verbal communication skills
• Associates degree in related field or equivalent in education and experience

Competencies / Guest Focus

• Develops and maintains guest relationships
• Understands and exceeds guest expectations, needs and requirements
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Displays a sense of urgency with guests
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

• Consistently meets or exceeds goals
• Sets and maintains high standards for self and others, acts as a role model
• Contributes to the overall team performance; understands how his/her role relates to others
• Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
• Sets, prioritizes and maintains focus on important activities

Problem Solving and Decision Making

• Identifies root cause of a problem and implements a solution to prevent from recurring
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Identifies and resolves issues and problems
• Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
• Leads others; negotiates and takes effective action
• Encourages collaboration and teamwork
• Develops and maintains relationships with team

Building Effective Teams

• Creates strong morale and engagement within the team
• Identifies and communicates team goals
• Recognizes and rewards employees strengths, accomplishments and development
• Monitors progress, measures results and holds others accountable
• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
• Accepts responsibilities for personal and team commitments

Conflict Management

• Works collaboratively with employees to create individual development plans to strengthen employees knowledge and skills
• Uses coaching and feedback opportunities to improve performance
• Provides challenging assignments for the purpose of developing others
• Identifies training needs and supports resources for development opportunities
• Escalates issues as appropriate
• Recognizes conflicts as an opportunity to learn and improve
• Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
• Resolves situations using facts involved, ensuring consistency with policies and procedures
• Seeks to understand conflict through active listening

Leading with Vision

• Links mission, vision, values, goals and strategies to everyday work
• Drives a clear vision or sense of purpose and clearly communicates to the team
• Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organization

Strategic Thinking

• Thinks in strategic terms and is able to make the connection across functional teams
• Sees where current trends will lead, and how they may influence the organizations direction
• Translates the vision for a program into clear strategies

Proven success in QSR management and Multi Unit experience is required. Drive-thru experience service experience is essential.

?Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

Brand: Dunkin - Baskin Robbins
Address: 3506 Calumet Ave Manitowoc, WI - 54220
Property Description: Manitowoc
Property Number: 359562