Multi Unit Manager Jobs

Being a Multi-Unit Market Manager at Andy’s Frozen Custard is an incredible opportunity for someone looking to work for an exciting, growing company. The Market Manager should have experience leading multi-unit stores in the restaurant industry, as you will be responsible for ensuring customer satisfaction, and measuring the financial performance of all the locations in your area while reporting directly to the District Manager. Andy’s Frozen Custard is a great place to work, and the people here love what they do. Our mission is, “Serving our community and its people by creating an environment that promotes memories through our superior product and exceptional staff.”
Benefits

• Quarterly bonus opportunities
• Health, dental, vision, and life insurance
• Advancement and travel opportunities
• Paid vacation, sick, and personal days after 90 days of employment
• 401K plan matching

KEY RESPONSIBILITIES
Responsibilities and essential job functions include, but are not limited to, the following:

• Solicit customer feedback to understand customer needs and the needs of the local community.
• Utilize existing tools to identify and prioritize communications to the store management team within the district.
• Review store environments and key business indicators within the market to identify problems, concerns, and opportunities for improvement.
• Manage with integrity, honesty, and knowledge that promote the culture, values, and mission of Andy’s Frozen Custard.
• Drive the implementation of company programs to meet operational and organizational objectives.
• Be working in store a minimum of 3-5 days per week; Must be on store schedule.
• Develop the store management team within the market to deliver legendary customer experiences in all stores.
• Utilize management information tools and analyze financial reports to identify and address trends and issues in district performance.
• Plan, identify, communicate, and delegate key responsibilities and practices to the store management team.
• Create market implementation plans to support execution of regional and company initiatives.
• Follow up consistently to ensure accountability to plans.
• Access external resources to support company-wide operations including Marketing, Finance, and Store Development.
• Monitor and manage market-wide management staffing levels.

QUALIFICATIONS
Experience

• Experience in a multi-unit environment
• Experience in a complex, fast-paced environment
• Coaching employees and planning for succession on a team
• 7+ years experience in food service industry
• Responsibility for scheduling hours or controlling overtime
• Responsibility for training and developing teams
• Experience analyzing financial reports
• Direct supervision of 20+ employees

Basic Requirements

• High school diploma
• Must be able to work various shifts per week including early mornings, evenings, weekdays, weekends, and/or holidays
• Bachelors Degree in Business/Hospitality Management (preferred) or equivalent experience in field
• 5+ years of high-level management experience

Required Knowledge, Skills and Abilities

• Ability to handle confidential and sensitive information
• Knowledge of retail or restaurant industry operations
• Supervisory skills
• Ability to manage the overall operations of multiple stores independently
• Team-building and leadership training skills
• Organization and planning skills
• Working knowledge of business processes and system development
• Strong operational skills in a customer-service environment
• Ability to maintain communication with corporate office