Program Manager, Ops Jobs

Description

We are looking for a Program Manager who thrives working in a dynamic, ambiguous, fast-paced environment in which distilling complex processes to bit sized associate friendly processes is the norm. You excel at analyzing quantitative and qualitative information, solving problems, developing processes and improving them. You’re detail oriented and you think outside of the box and challenge the status quo while earning trust with stakeholders.

The ideal candidate will have strong customer experience intuition, business and product sense combined with solid understanding of technical concepts. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, ability to influence, analytical talent, exceptional communications, and leadership are essential to success in this role.

Responsibilities Include

• Innovate and improve customer experience while driving down costs from the operational model
• Single threaded owner for development and continuous improvement of SOPs (Standard Operating Procedures), daily routines, and tooling workflows for Deli & Bakery operations.
• Conduct root cause analysis for any operational defects (affecting quality, safety, cost), and implement solutions to fix root causes.
• Lead/drive all change management activities in Kitchen operations
• Gather and analyze data to drive improvement in operational metrics (including safety, quality, productivity, instock rate) across the Amazon Fresh Stores network.
• Lead program management of new operational initiatives from concept to launch across the network by partnering closely with cross-functional teams.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

Basic Qualifications

• Experience working cross functionally with tech and non-tech teams
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• 3+ years of driving process improvements experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

Company - Amazon.com Services LLC

Job ID: A2398191