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Senior Data Analyst, Engineering Excellence
Company | Flexport |
Address | Bellevue, WA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-07-28 |
Posted at | 10 months ago |
Design & build solutions to help Flexport scale
- Drive Engineering ownership and accountability for their technology and short/long term improvements
- Reporting: You will be responsible for preparing reports based on your analysis that will be used by your company's management to make decisions
- Drive the communication and alignment between various BU engineering teams
- Drive VOC initiative, collect feedback, derive NPS and/or other satisfaction metrics
- For Incident mgmt, you will need to collect and analyze data related to incidents, such as the number of incidents, their frequency, their severity, their root cause, and the time it takes to resolve them.
- Creating dashboards: You will need to create dashboards that display important metrics related to incident mgmt and/or customer support
- To support Customer Support organization, you will need to collect data from various sources such as CRM systems, customer feedback, social media, and surveys. Once you have the data, you will need to analyze it to identify patterns, trends, and insights.
- Collecting and analyzing incident and customer data:
- 5+ years’s experience with Productiv or like system
- Ability to solve complex procurement operations problems in a fast-paced environment
- 5+ years’ hands-on data analytics experience in Customer Support and/or Incident management/Problem management space
- Excellent interpersonal, leadership and communications skills a must
- Outstanding communication and interpersonal skills
- Experience communicating with vendors to manage expectations and relationships
- Strong mathematical and analytical skills with attention to detail
- Experience tracking budgets and reporting spend over time
- We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.
- What’s freight forwarding and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another and it’s what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world and break down economic barriers.
- Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
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