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Staff Operations Excellence Program Manager
Company | Flexport |
Address | Bellevue, WA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-07-23 |
Posted at | 10 months ago |
The opportunity:
- Act as a swat team in the operations organization, leading and implementing solutions for some of Flexport’s most complex problems by collaborating with stakeholders across Engineering / Technology, Data Science / Analytics, Operations, Procurement and Account management.
- Quickly become a technical expert for the topics you own when required and develop product strategies consistent with key organizational goals and outcomes.
- Take imperfect data and ambiguous situations and determine a path forward including clear data requirements. Drive insights from key data sets; identify business drivers; prioritize issues to be solved
- Define the vision (product, tech and operational), build a plan, drive execution, manage senior stakeholders, removing roadblocks, and delivering sustainable results
- Define and measure key metrics that drive success of the program.
- Establish streamlined product requirements are easily understood by technical and non-technical audiences. Ensure that these product requirements are scalable for the complexity of Flexport’s operations.
- Understand the technical architecture of the solution, analyze data to identify root causes of problems, and partner closely with engineers to resolve technical impediments
- Look beyond symptoms; identify root causes; build scalable solutions
- Provide transparent communication about program status, risks, and changes to key business stakeholders and executives (up to C-Level). This includes writing executive memos and other formal business documents, leading meetings with employees of all levels.
- Use Operations Management, Lean Six Sigma, Continuous Improvement concepts to ensure product requirements drive Flexport’s business improvement.
- The ability to lead and motivate a team of highly motivated, high performing individuals
- MBA or Technical Master’s Degree with 8+ years’ related experience OR;
- Ability to travel (30% of the time)
- Bachelor's degree in Engineering, Supply Chain operations or other technical discipline with 10+ years’ related experience
- Excellent verbal and written communication skills
- Program management skills and experience in working closely with engineering / technology teams (set goals, manage delivery, create and measure impact)
- Related experience in the following disciplines: Technical Program Management, Operations Management, Product Management or Business / Supply Chain Consulting
- Experience in process design and optimization, lean six sigma, continuous improvement concepts highly preferred
- Strong analytical skills, ability to handle data effectively; system-oriented thinking and end-to-end view of processes. Ability to define metrics. Strong knowledge of SQL.
- Self-starter, tolerance for ambiguity, willingness to go the extra mile
- Ability to build strong relationships and to influence without authority, and the ability to work with all levels in the organization to initiate and drive change
- Strategic vision coupled with ground floor execution; energy, grit, and a little stubbornness to ensure the rubber actually hits the road
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