Program Manager Jobs

Who We Are

StudyPoint is a national leader in the private tutoring industry. We are actively seeking enthusiastic, driven individuals to grow our team.

Our business is helping kids, and we're exceptionally good at it. Our students see dramatic gains in their academic and standardized test results, and our employees enjoy the rewards of growing a mission-driven, values-based, and entrepreneurial company. We’ve been selected to the Inc. 5000 list of the fastest growing companies in America eight times, and were the list's #1 fastest-growing tutoring company. We've also been awarded the Boston Business Journal Pacesetters Award three times, which recognizes the fastest growing companies in Massachusetts. We are a two-time winner of the 50 Most Engaged Workplaces award along with Zappos, Disney, and others. Our success is driven by the people that work here and a community built around our core values:

Onward and Upward * Embrace Growth & Learning * Deliver and Expect Excellence * Live and Work by the Golden Rule * Care for One Another * Build Meaningful Relationships * Communicate, Communicate, Communicate * Have Fun

Our team is fun, supportive, driven, and passionate about their work. The work we do contributes to the educational success of students across the country - join a rising star in the education world and a leader in the for-profit education community!

Position Description

Customer service is what sets StudyPoint apart from the competition. As a part of our Service Team, you will be responsible for fostering great relationships between students, families, and tutors. You’ll also collaborate with our enrollment and academics team to ensure families and tutors are set up for success. You’ll manage one or more specific regions and be responsible for growing the business by providing exceptional customer service and achieving monthly revenue goals.

Responsibilities

• Receive frequent coaching and feedback, as well as ongoing training and development, to continuously hone your sales and customer service skills.
• Track and communicate progress of students to families, sending reminders regarding lessons, deadlines, and test dates through our proprietary database.
• Provide high quality customer service to StudyPoint students and families; working with an average of 200-250 families.
• Provide high-level administrative organization for family accounts; conduct research, track data, handle information requests, prepare correspondence, schedule consultations and schedule meetings.
• Serve as liaison between StudyPoint tutors and families, troubleshooting and managing customer issues as they arise.
• Achieve data-driven goals in the metrics of revenue generated from your customers, outbound calls, talk time, word of mouth generated, and conversion rates.
• Grow the business through selling programs to new and existing customers using a consultative sales approach.
• Manage 70-90 tutors; provide coaching and guidance to tutors working through challenging situations.

Qualifications

• Ability to multitask and handle a high volume of calls and emails.
• Bachelor’s degree required. Master's degree a plus.
• Experience working in a small, entrepreneurial environment a plus.
• Experience working in an environment with shifting priorities and ability to learn new systems.
• Careful attention to detail and ability to develop new processes to improve efficiency.
• Proficiency with Microsoft Office and experience working with a CRM database.
• Excitement to take on increasing responsibility and grow within the company.
• Excellent interpersonal skills with demonstrated ability to work with many types of people.
• Strong written and verbal communication skills and excellent organizational skills.
• Access to a dedicated home office, including high-speed internet connection. We provide all of the technology you need.
• Ability to reach monthly sales goals; sales experience is a plus.

Benefits

• Significant discounts on tutoring for family members.
• Health, vision, and dental coverage options.
• Work from home.
• 401k option.
• Competitive salary with option to move to performance-based commission plans after initial training period. Salary range starts at $45,000 - $60,000 DOE.
• Three weeks paid time off in your first year with 9 paid holidays, plus your birthday off.
• Annual paid volunteer day to do community service/charity work.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• 401(k)

Weekly day range:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Sales: 1 year (Preferred)

Work Location: Remote