Program Manager/ Client Relationship Manager- (Multiple Locations)

The role will be part of Marsh's US Affinity team and can be Fully Remote anywhere in the US, focused on growing Marsh’s presence in the consumer and small commercial segment through use of digital products & partnerships.

We are looking for someone that can make an impact as an influential individual contributor by managing large-scale strategic projects, coaching team members, and solving complex problems. This includes developing client relationships, acting as the client's trusted advisor, pursuing new business development, and expanding and diversifying client relationships

The Affinity Group is seeking candidates that can be based as fully remote.

Partner Manager/ Client Relationship Manager- Senior Specialist

What can you expect?

• Drives enablement of long-term strategic planning both client facing and internally
• Manage execution across functional groups, solving complex projects, facilitating and driving meetings, developing solutions
• Responsible for project management and implementation plans across client for new scope/ capabilities
• Define strategic direction with and for client; including growth opportunities, risks, and blockers
• Overall responsibility for all delivery across the client with a pulse on all aspects day to day, including delivery across the individual policy holders
• Responsible for meeting client expectations, maintaining scope of delivery within current SOW, and meeting SLAs and quality expectations
• Manages scope and change control process across client

What is in it for you?

• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations
• Competitive pay and a full benefits package, starting Day 1 (Medical, Dental, Vision, Short- and Long-Term Disability and Life Insurance, Employee Stock Purchase program, and a generous paid time-off allowance); plus a fixed company contribution AND a company match on your 401k, after one year of service
• A company with a strong brand, with experience developing solutions for todays and tomorrow’s toughest challenges
• A culture of internal mobility, diversity, inclusion, and collaboration
• Flexible work opportunities for work/life balance

We will count on you to:

• Highly collaborative work style with ability to work in a team environment & independently
• Customer centric mindset
• Industry background in insurance highly preferred (underwriting, brokerage, commercial lines, product management)
• Hands-on experience leading project delivery in an Agile environment is strongly recommended
• Excellent influencing and oral/written communication skills
• Strong ability to paint an inspiring vision and bring others along on the journey
• Ability to influence cross-functional teams without formal authority
• Experience in customer empathy, including design thinking, customer journey/personal development, and hypothesis-driven test and learn a plus
• Superior analytical and problem-solving skills, critical thinking
• People skills with experience in attracting, coaching, and mentoring teams

What you need to have:

• 3 to 5+ years of project/ program management experience
• Commercial Insurance Experience Required
• Bachelor’s degree
• Background or experience within building/developing complex programs
• 3 to 5+ years of direct client management experience, preferably with large clients, better with large multi-national clients

What makes you stand out?

• Are a fantastic storyteller who can communicate complex ideas clearly
• Demonstrated skills in managing client expectations and messages
• Is someone who believes in healthy debate and diverse ideas, who can navigate and influence challenging conversations
• Are empathetic toward customer needs

Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $20 billion and 83,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

The applicable base salary range for this role is $105,900 to $226,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.