Program Coordinator Jobs

Department
Location:
Belknap Campus
Time Type
Full time
Worker Type
Regular
Job Req ID
R100860
Minimum Requirements
Associate's degree and three or more years of related experience, or an equivalent combination of education, training and work experience.
Position Description
This position will be responsible for the pipeline of JCTC students wanting to transfer to UofL's selective programs and overall recruitment efforts. This position will serve as first point of contact for ULtra with internal and external customers. Take the lead in planning and implementing "front door" customer service to include communications and event programming. This role will report to the Associate Director, ULtra. Duties and expectations for this position are as follows:
Assertively conduct intake/onboarding of ULtra students; Effectively use all contact methods (email, phone, chat, mail) to communicate with ULtra students and take initiative to follow up with each student and provide excellent customer service up to matriculation to UofL; Leverage Slate to maintain constant contact with all ULtra students, providing them will any and all information needed to continue towards matriculation at UofL. Prepares students academically and financially for the transition to UofL; Acts as an agent of contact for additional assistance as necessary.
Essential Duties And Responsibilities

• First point of contact for students and staff, supports academic advisors, assesses student service needs and refer to appropriate UofL or JCTC department.
• Utilize CRM product (Slate) to promote program growth and streamline processes: terms of agreement (TOA), create events, replace outdated sign up forms, and manage communications plan including preparing monthly student newsletter. Prepare reports and research data from CRM to assist with program development. Maintain database of student information.
• Perform fiscal, personnel, purchasing, statistical reporting and other office functions including reconciling pro-card and monthly RDS report.
• Coordinate digital communications such as social media, website updates and newsletters.
• Planning and implementing seminars, workshops and special events as well as developing outcomes and evaluate programs.

Preferred Qualifications
Customer Service, Student Contact, Microsoft Office, Presentations
Target Compensation Maximum
$26.61
Target Compensation Minimum
$15.41
Compensation Will Be Commensurate To Candidate Experience.
Equal Employment Opportunity
The University of Louisville is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status. If you are unable to use our online application process due to an impairment or disability, please contact the Employment team at [email protected] or 502.852.6258.
Assistance and Accommodations
Computers are available for application submission at the Human Resources Department located at 215 Central Avenue, Ste 205 - Louisville, Kentucky 40208.
If you require assistance or accommodation with our online application process, please contact us by email at [email protected] or by phone 502-852-6258.