Professional Services Manager (Fully Remote)

Who We Are & Do:

Branching Minds’ mission is to empower all educators to effectively, efficiently and equitably support the holistic needs of their students; and to create a path to academic and personal success for every learner. Already supporting over 1,000,000 students across 100+ districts from 30 states, our vision is to be the most impactful national K12 school district solution for achieving high-fidelity RTI/MTSS; consistently demonstrating our ability to save teachers planning/documenting time, improve outcomes of our students, and eliminate achievement gaps.

As a startup, we don’t have to play by the rules of traditional organizations. We get to be innovative in the solutions we develop for our partners and the way we conduct our business for ourselves. Branching Minds is also a Benefit corporation, we get to prioritize our mission > profit, and the means of getting there is just as important as the ends. We err towards self management, transparency, collaboration, initiative, and giving a damn.

If using innovation to reimagine education in service of equity energizes you -- join our team!

The Calling:

The Professional Services Manager plays a crucial role in coordinating the delivery of professional services and learning to educators at different levels to foster the implementation of best practices in Multi-Tiered System of Supports (MTSS) and the effective adoption of Branching Minds. As part of the Professional Services team, the Professional Services Manager will support the Director of Professional Services to drive key performance indicators related directly to executing best-in-class professional learning and development to our school partners. This role requires strong project management and execution skills, a deep understanding of MTSS, excellent collaboration and communication skills, and a passion for transforming teaching and learning experiences through professional services.

What You Will Achieve:

• Develop and refine processes for tracking PD cycle delivery that remain efficient and transparent for all stakeholders including scheduling sessions, tracking delivery, monitoring district feedback, collaborating with customer success to ensure burndown, and modifying PD plans
• Execute ongoing operational responsibilities to ensure proper tracking and documentation of professional services activities (e.g., scheduling, burndown, consultant compliance and oversight)
• Help develop and maintain MTSS content, process documents and other internal assets across teams
• Cultivate trusting partnerships across BRM teams and with district partner stakeholders to ensure joint alignment of short and long-term goals
• Participate in the hiring and onboarding process for new professional services team members and independent contractors
• Provide school-based insights and expertise to help inform product development and forecast potential use cases for educators
• Support a team of independent contractors in the delivery of professional learning, coaching sessions and content development in coordination with the Director of Professional Services
• Design and implement comprehensive professional development plans for district partners in collaboration with sales and customer success teams
• Provide highly responsive customer service and maintain a high level of partner satisfaction, proactively identifying and resolving issues before, during, and after professional development delivery
• Collaborate with internal stakeholders in support of effective district professional development delivery and overall healthy implementation of the Branching Minds platform
• Prepare and deliver high-quality professional development services to district partner stakeholders throughout the customer lifecycle from onboarding through adoption
• Continue to develop and deepen your knowledge of MTSS practice and platform functionality to impart in collaboration with internal and external stakeholders
• Participate in ongoing engagement opportunities with district partners through the BRM Community, Pathfinder meetings, MTSS Summits, Regional MTSS Consortiums, webinars, etc

Requirements

Why We Want You:

• Energized by collaboration with internal and external stakeholders
• Knowledge of literacy, math, and/or SEL/behavioral curriculum, instruction, and assessment
• Ability to travel 15% of the time during beginning of school year nationwide
• Data-driven mindset with experience in evaluating the impact and effectiveness of professional learning initiatives
• A+ communicator and presenter with attention grabbing design skills for adult learners, both onsite and virtually
• Strong project management skills, including the ability to prioritize and schedule tasks, meet deadlines, and manage resources effectively.
• Prior administrative/office management role experience, responsible for timekeeping, hiring, onboarding and operational support to workforce
• Ability to stay updated with the latest trends, research, and advancements in educational technology.
• Passionate about education and ongoing personal learning & development
• 5 years elementary and/or secondary school classroom teaching experience
• Demonstrated passion for improving education and a commitment to empowering educators through professional learning.
• Effective in leading teacher group data driven problem - solving meetings and developing action plans

Lucky Us If You:

(No biggie if you don’t)

• 3 years school or district level administrative/leadership experience
• Previous experience managing a remote team, even better if familiar with contractor staff management
• Master of Education
• Mastery level knowledge in creating and sustaining a strong Multi - Tiered System of Supports culture across a district or state system

Interview Process:

If we are a match you can expect a total of 3 steps in the interview process after the initial application. As a fully-remote organization, the interview process is also fully virtual

• 45 minute Deep Dive with Professional Service Team members with a a pre-assigned presentation prompt
• 60 minute Video/Phone Interview with Director of Professional Services

Recommendations for hiring will be made within two weeks of the Deep Dive interview.

Benefits

What We Offer You:

• The opportunity to be a key contributor and front line voice of our platform in providing educators across the country with evidence-based solutions to effectively support their students
• Base compensation for this role is $87,000 - $100,000 based on experience
• Fully remote!
• Check our our Benefits & Perks
• Supporting some of the largest school districts across the country
• An awesome, cross-disciplinary, mission-driven team solving meaningful problems that improves the lives of educators and students

In Our Own Words, We Are...

Independent, Relaxed, Ownership, Flexibility, Always Learning, Casual, Adaptable, “Best Idea Wins,” Passionate, Dedicated, Very Capable/Competent, Efficient, Communicative, Welcoming, Caring, Scrappy, Friendly, Co-operative, Agile, Supportive, Principle-Driven, Respectful, Practical, Attentive, Funny, Self-Motivated, Silly Parrots.

Our Commitment to Diversity, Equity & Inclusion

At Branching Minds, a diverse, inclusive, and equitable workplace is one where everyone, regardless of their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, professional and life experiences, disabilities and abilities; feels valued and respected. We are proud to be an equal opportunity employer that is committed to continuing to create a diverse, inclusive and equitable environment.

Our Commitment to People with Disabilities

Branching Minds is committed to disability inclusion, and to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]