Fully Remote Care Coordinator

Job Title -

Care Coordinators

Start Date:

May 2023

**Contract-to-Hire**

Pay Rate - $19.50/hour

Schedule:

Various schedules needed

SMTW - 5am - 4pm PST & 8am - 7pm PST (10 hour shifts)

MTWRF - 9am/11am/12pm/1pm PST start times (8 hour shifts)

M--RFY - 5am - 4pm PST & 9am - 8pm PST (10 hour shifts)

SMTW--- = Sunday, Monday, Tuesday, Wednesday (10 hour days)

- MTWRF- = Traditional M-F (8 hour days)

-M--RFY = Monday, Thursday, Friday, Saturday (10 hour days)

**Will be required to work holiday’s if your regular schedule fall on that day**

they need to be open to work 5am - 9pm PST weekdays and weekends

Training:

First week - Monday-Friday from 10:00 am to 7:00 pm Eastern Time / 7am to 4pm Pacific Time

**Mandatory**

Location:

100% Remote

Interviews:

45 minutes (will include a moc CSR call)

Job Summary:

We’re looking for someone who believes that each and every member deserves world-class service and goes above and beyond to make sure that service is delivered. Our care coordinators have a demanding job helping individuals navigate their healthcare, but the demands are worth the rewards. This is one of those rare opportunities where your work will help save lives, and truly enrich others. Care Coordinators are our most visible representatives of our mission to raise the standard of healthcare for everyone, everywhere. If you're a highly empathetic, driven individual with a strong interest in making a real difference to people, we want to hear from you. Our Care Coordinators are on the front lines of our patient care, and we need your detail oriented self to come and join the mission!

Qualifications:

• Proficiency with technology; experience with Google apps, Apple products, and customer relationship management software a plus
• Ability to independently manage one’s own workload while maintaining quality targets, department metrics, and exceeding member expectations
• Bachelor’s degree or 5 years relevant experience in healthcare or benefits/insurance organization is highly preferred.
• Be empathetic. You’ll work with members and their families who are going through challenging times. Ability to keep perspective, be empathetic, be efficient and reassure them that you can help is critical to the role
• Bilingual/Spanish and English speaking needed
• Demonstrated ability to think critically and problem solve complex situations
• A sense of humor. We work hard. So we like to laugh a lot too
• Excellent verbal skills are essential as you’ll need to explain our services with confidence, speak clearly, confidently, and have a friendly phone demeanor
• Demonstrated attention to detail
• Exceptional business writing skills, including accurate spelling and grammar. Not only will you talk to people on the phone, you’ll communicate with patients and doctors in writing as well
• Ability to work from a home office if needed