Program Manager, Mealconnect (Remote)

Description
Work. Serve. Thrive.
Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.
Feeding America is the nation’s second largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger. Learn more about Feeding America here .
This position is fully remote with moderate (up to 20%) travel required.
The Opportunity
The MealConnect Program Manager will execute the growth and sustainability of Feeding America’s MealConnect tool. Focus on recruiting, onboarding, and servicing member Food Banks and their agency partners. Coordinate with Supply Chain, Network, and other internal Feeding America National Office teams. Support and contribute to the goals of the Digital Platform Technology Team.
Salary: $68,000 - $85,000+ Based on Experience
Responsibilities:

• Supports MealConnect platform users through recruitment, training (including training material creation), program implementation and performance check-ins.
• Collaborates with other IT departments to ensure the technology infrastructure needed to obtain, store, and manage client level data provided by members meets industry standards.
• Resolves tier 2 tickets submitted by platform users through the ticket platform.
• Educates the Feeding America network about the MealConnect platform service offering and serves as subject matter expert through webinars, presentations, and meetings with prospective food banks and/or state associations.
• Tracks and manages analytics and user feedback to inform platform upgrades.
• Drives the adoption and growth of the MealConnect platform within the Feeding America network.
• Explores best practices in food rescue and marketplace tools and models to inform future opportunities.
• Delivers stated initiative outcomes.
• Conducts User Group meetings among MealConnect platform users in the network and monitors other network MealConnect technology user groups.
• Collaborates with teammates to support a human-centered and agile approach to improvements to the technology and inform the design of new features.

Required Experience and Qualifications:

• Ability to guide and coach food bank users to accomplish specific objectives.
• 4+ years of experience supporting the adoption, roll out, and training for a digital tool.
• Flexibility and adaptability in responding to business needs; experience managing a service or product to make it the best it can be.
• Extensive background in a project, product, or team management role with an end-user focus.
• Experience facilitating co-creation with small groups and distilling results to inform the design of user-centered experience.
• Exceptional written and oral communication skills; ability to distill complex business analysis and recommendations and communicate complex ideas clearly to a lay audience.
• Advanced problem-solving skills; ability to work on complex problems requiring strong analytical, conceptual, and quantitative insights.

Foundational Requirements:

• Embraces Equity, Diversity and Inclusion: Demonstrates a personal commitment to valuing different background and life experiences through word and action. Takes personal actions to build an inclusive culture that ensures everyone can fully contribute based on their unique talents, skills and perspectives and feels welcomed and valued. Commits to driving equitable solutions to address root cause issues by incorporating an equity framework in their daily work. Committed to continuous personal EDI development.
• Mission Focused: Demonstrates a commitment to Feeding America’s mission through work and action. Is committed to people keep people facing hunger at the center of our work and strives to translate this commitment into action on a daily basis. Willing to advocate for people facing hunger and serve as an ambassador for Feeding America inside and outside of work.

Required Leadership Competencies:

• Continuously Improves: Develops solutions that incorporate new ideas and best practices from other departments or outside the organization. Leverages continuous improvement tools and mindset when designing and implementing projects and processes. Shares and applies learning from both successful and unsuccessful ideas to inspire creative thinking.
• Manages for Results/Delegates Effectively : Holds self and others accountable for meeting measurable goals and performance expectations. Identifies multiple ways to achieve results, takes decisive action, and brings projects to completion in the timeline expected. Establishes regular status checks to maintain and report progress toward goals. Provides helpful, supportive feedback to others. Engages those closest to a situation to make decisions or recommendations.
• Communicates Effectively: Conveys clear and effective messages using verbal and written communication within individual, small group, and formal presentation settings. Communicates project/operating priorities and updates to key stakeholder audiences that may include staff, network food bank members, donors, and other groups. Responds positively to requests to share information while maintaining confidentiality of sensitive content. Adjusts message and content based on feedback provided.
• Leverages Functional Expertise: Uses advanced functional knowledge to shape decisions and plans. Takes initiative to stay current and apply knowledge of own field, including to improve processes, practices, and policies. Regularly offers to share functional expertise with others to help them succeed.
• Collaborates Internally and Externally : Forms and sustains effective working relationships that accelerate goal achievement by reaching out to and engaging people from other functions or from outside the organization. Coordinates projects and plans with others within and outside of own area to ensure the work goes smoothly. Pursues networking opportunities and encourages others to form new relationships that benefit all parties. Handles conflict directly and adeptly, respecting all points of view, and resolves issues to create a united path forward.

Feeding America recognizes and values diversity. Our goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage individuals from historically under-represented communities and individuals with lived experience of hunger to apply.