Professional Services Contracts Manager - Remote

A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of “Best Places to Work” lists and we think it’s because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.

Role:

The PS Contracts Manager will provide expert guidance and over site as related to statements of work (SOWs), configuration and implementation services agreements (C&Is), partner agreements and other contractual documents, identifying risks while offering mitigating alternatives to the Splunk Global Professional Services business. The Contracts Manager will also act as the key point of contact and liaison between the professional services field, including the professional services partner team, and back office teams (legal, finance, HR, etc.).

Responsibilities:

• Undertake special projects on request
• Work with PS leaders, partners and legal on any contract renewals and amendments
• Highlight those obligations, terms and provisions for rejection or approval by the Contracts Manager, and as needed by the regional professional services leaders, partner managers and back office teams (legal, finance, HR, etc.)
• Highlight and summarize those obligations, terms and provisions agreed to in SOWs, C&Is and partner agreements for awareness and compliance
• Master and seek to improve the internal contracting processes and work to optimize and implement improvements within Salesforce.com/Conga, etc.
• Respond to various partner/customer questions, inquiries, requests for clarification, etc., regarding contract terms and conditions or other items
• Review and assess SOWs, C&Is and partner agreements for nonstandard financial obligations, contract terms and provisions
• Work with internal clients such as legal, sales, professional services, operations, finance, partners and others to implement, train, and supervise Splunk compliance with SOWs, C&Is, partner agreements and with related policies and processes

Requirements:

• Critical and creative thinking skills, and strong organizational and time management skills
• Customer facing experience
• Knowledge of revenue recognition compliance
• Focus on quarterly and annual fiscal targets, supporting contract close requirements
• Mature understanding of professional services business terms and conditions
• Cat herding and magical abilities a plus
• Salesforce.com/Conga experience a plus
• Ability to cross collaborate with organizations and fields, leading in conflict management and resolution
• Understanding of negotiation tactics and decorum, prioritization based on forecast requirements: size, complexity, and strategy
• Basic understanding of legal terms and conditions
• 8+ years of shown experience in a deal desk, contracts specialist, contracts management role, or professional services field or operations role
• Emotional intelligence, including self awareness and stress management, excellent interpersonal and influencing skills as well as excellent verbal and written communication skills

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off, an ESPP and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $129,600.00 - 178,200.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $116,000.00 - 159,500.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.