Product Owner, Mobile (Remote)

WorkWave is seeking a highly motivated, experienced and enthusiastic Product Owner to collaborate with a cross functional team across our field service management products. In the Agile Scrum software development environment, the Product Owner is a key stakeholder. The Product Owner works closely with Product Management to develop and translate a vision for the product and is responsible for communicating that vision to the scrum team. The Product Owner works with product management, customers, sales, marketing and development teams to ensure that business, quality and functional goals are met with each product release.

You’ll be responsible for defining and executing the product roadmap. This includes defining requirements, writing user stories, prioritizing initiatives, and driving scalability and other investments for the product. An understanding of user centered design, empathy for end users of the product and the ability to effectively gather customer pain points and identify solutions is absolutely critical. Deep product knowledge must be developed in order to serve as the product expert for all stakeholders.

This role is open to Remote candidates in the US.

WHAT YOU’LL DO:

• Work with development teams to ensure that they understand the vision for the product and are designing great features for our customers
• Interview customers and work with UI/UX to utilize user testing to gather and validate requirements
• Develop appropriately detailed specifications for product features so that they are clearly understood by the development teams
• Act as an ambassador for the product internally and externally, and as the primary technical contact for queries related to the product
• Work hand-in-hand with Support and QA teams to collect and classify defects, prioritize appropriately and ensure expected functionality is fully understood
• Bridge the gap between our technical needs and the requirements of our users including providing detailed product requirements for implementation of changes to our systems
• Inspire and motivate the development teams to deliver innovative and exciting solutions with an appropriate sense of urgency
• Work with key stakeholders across the company to ensure successful product releases
• Work with product management and technical leads to determine scope and priorities for product development cycles
• Evaluate and validate with development teams the effort estimates for user stories and features
• Develop and maintain an appropriately prioritized backlog of user stories for implementation
• Collaborate with product management, product marketing, support and sales to translate business requirements into user stories for the development teams to implement

WHAT YOU’LL NEED:

• Demonstration of outstanding communication skills internally and externally, across teams and functions
• High degree of both technical expertise and business acumen
• Expertise communicating progress at each phase of development as appropriate, including published roadmaps, requirements and other information
• Demonstration of attention to detail, strong organization and planning skills
• 2-3+ years of experience as a product owner/manager in an Agile software development environment
• 2-3+ years of mobile product management experience preferred
• Bachelor’s degree or higher OR the equivalent work experience (preferably in relevant technical fields such as Computer Science, Analytics, etc.)
• Strong results-orientation combined with excellent judgment and problem-solving skills; track record of product success

A FEW WORDS FROM THE HIRING MANAGER:

“The value of your influence in this position over the upcoming year(s) will be high. I need a person with great energy and stamina, who can keep up with the increasing demands and “do whatever it takes”. I need a person who can work well across departments/teams effectively, keeping a cool head when things aren’t going according to plan. I need a person that is up for the challenge and is ready to quickly learn our customers and target industries as well as the product. I need a person who can actively communicate my product vision and strategy to broad ranging groups, professionally and consistently.”

A GLOBAL COMPANY WITH A LOCAL PRESENCE:

• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community
• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:

• With everything you could find in a great downtown -- from restaurants and retail to art and culture the Bell Works “Metroburb” is a microcosm of innovation, possibility, and inspiration and WorkWave is proud to be a part of it
• Pharmacy, urgent care, bank, restaurants, florist, gym, dentist, outdoor patio bar and weekly farmers market all conveniently located on the first floor - making running errands on a break a breeze
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey
• WORKING REMOTE? Great! Our teams are well versed at working collaboratively in a fully virtual environment. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming
• We work hard but play hard too...need a break? When in the office kick back in our common area, play a game of arcade basketball, video games in our game rooms or face off in a ping pong match

RELAX, WE'VE GOT YOU COVERED:

• Employees can expect a robust benefits package, including health and dental and 401k with company match

AND BEYOND...

• Quarterly awards based on peer nominations
• Opportunities to participate in charitable events and give back to the community
• Up to 4 weeks paid bonding leave
• 24/7 access to virtual medical care with Teladoc
• Regional discounts and perks
• Free subscription to the Calm App for you and up to 4 dependents!
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Tuition reimbursement

GROW WITH US:

• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year
• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!

JOIN OUR WINNING TEAM!

• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)
• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
• 10 Time winner of Best Place to Work in New Jersey by NJBiz !

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.