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Product Manager, Routing Platform
Company | Airbnb |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet,Travel Arrangements,Hospitality |
Expires | 2023-06-10 |
Posted at | 1 year ago |
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
- The mission of the Intelligent Support Platform team is to build reusable platform capabilities such as automation, machine learning, data pipelines and analytics to empower intelligent community support products and services. It’s a core team under Airbnb’s CS Digital Experience Platform that will unlock new experiences and accelerate our CS Digital Experience strategy.
- A successful product candidate will work collaboratively across multiple functional Community Support teams (business, ops, eng, product etc) as well as build strong relationships with stakeholders from other organizations (design, insights, etc) to align and deliver on key initiatives for the Airbnb Community at global scale.
- The Airbnb CS Platform Products Product Manager, Routing Platform under the ISP Product team will be responsible for creating an ambitious routing vision as well as executing a plan to build out a robust platform to support the dynamic routing strategies and intelligent optimizations to get our Community of guests and Hosts the support they need.
- Develop the product roadmap and build consensus on prioritization which drives product execution
- Develop strong partnerships with analytics and product teams to ensure decisions are data-driven
- Challenge the status quo and inspire people toward a unified outcome
- Efficiently execute to ship products and deliver impact for our business and users
- Supercharge routing efforts that accelerate our digital experience strategy, ultimately supporting our Community at scale
- Define goals and success with clearly measurable objectives and key results
- Establish the vision for a product or a group of products based on the value we can provide
- Drive vendor management and alignment discussions
- Lead cross-functional groups to deliver on the team’s mission
- Build alignment across product teams, cross-functional partners (FP&A, Marketing, Operations, Customer Experience, Trust, etc.) and Leadership/Executive team
- Define and analyze metrics that inform product success & health
- Communicate concisely and influence outcomes
- Data-driven mentality with experience in launching experiments and justifying key business/product decisions based on their results
- Experience as a PM working in a domain with mix of build, buy, and partner integrations
- Radical thinking paired with strong execution. Can envision a world different than the status quo with the ability to articulate a clear path to get there
- Ability to quickly absorb technical concepts and communicate them to a non-technical audience
- Contact center and routing domain experience preferred
- Experience building/leading/developing/working on data platforms / services
- 8-10+ years of product management experience OR other technical disciplines related to data (engineering, data science, analysts, etc)
- Experience working with external partners in a product management or technical role
- Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve it
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