Practice Manager, Columbia Sc

Prisma Health Urgent Care by WellStreet is looking for a dynamic Practice Manager!

Position Summary:

Responsible for managing the day-to-day operational - activities required to assure a safe and effective patient care environment in the assigned center(s). Manages and directs the responsibilities of assigned administrative and clinical staff to ensure compliance with the company's policies and procedures and regulatory requirements. Manages annual budget, develops and achieves desired performance goals, develops and implements center marketing strategies. Partner and collaborate with assigned Medical Director for continuous, clinical excellence. Establish and sustain an environment that supports the company's mission and core values.

Minimum Qualifications:

• Have at least 3 years of healthcare leadership experience in with a working knowledge of healthcare business office, insurance operations, ICD-9 and CPT.
• Experience in urgent care and occupational medicine is preferred.

Required Skills:

• Building and leading high-performance teams
• Performance management (annual performance, evaluations, coaching, mentoring, and progressive disciplinary actions)
• Staff scheduling
• Verbal, written and presentation skills across varying professional levels (patients, physicians, clinical staff, senior leadership)
• Building and maintaining cross-functional relationships
• Managing competing priorities
• Critical thinking and business analytics (budget management, goal setting, creative problem solving)

Duties and Responsibilities:

• Partner and collaborate with the Marketing and Public Relations department to develop center level marketing strategies
• Ensure clinical and administrative teams perform assigned responsibilities in accordance with policies and regulatory requirements
• Perform business development activities to promote center growth and local community awareness of urgent care services
• Ensure timely billing, AR and other charge capture reconciliations
• Develop and communicate annual center vision and goals
• Assure appropriate levels of medical supplies and equipment are in inventory to meet patient care needs
• Conduct progressive disciplinary action in accordance with Human Resources policies and procedures
• Support the company's vision and mission through active leadership, innovation, collaboration and living the core value
• Hire, manage and retain appropriate clinical and administrative staffing levels to meet patient care needs
• Partner and collaborate with physician Site Director to ensure clinical standards, regulatory requirements, and operational workflows support the company's mission
• Lead Urgent Care/Occupational Medicine Center’s clinical and administrative teams to deliver consistent patient care excellence, exceptional customer service and operational effectiveness
• Conduct timely annual performance evaluations and professional development coaching to direct reports
• Develop and manage monthly work schedules of administrative and clinical direct reports
• Exercise fiscal and operational practices to meet or exceed annual budget and key performance indicators
• Create and foster a working environment that fosters teammate engagement and aligns with the company's core values and pursues the mission
• Perform additional responsibilities as assigned