Practice Manager, Adult Hospitalist Group

Job Summary:

The Practice Manager is responsible for ensuring the efficient and cost-effective operation of a physician practice(s), including the delivery of exceptional customer service. The Practice Manager will partner with physicians and senior management to manage day to day operations effectively and efficiently.

• Investigates and responds to all verbal and written patient complaints.
• Acts as a liaison between assigned practice, external physician groups, payors, hospital departments, departments of the health system and local employers.
• Works with other managers to share successes and learn best practices.
• Meets regularly (at least once per month) with physicians of assigned practice to review billing and financial data, discuss operational issues, etc. Prepares meeting summary for submission to Executive Director.
• Serves as liaison between internal and external (contracted vendor) revenue cycle assets.
• Responsible for monitoring revenue cycle functions within assigned practice. Ensures appropriate policies and procedures are in place and followed in each office to ensure revenue maximization.
• Coordinates purchasing of supplies and equipment, working within established budgetary guidelines and obtaining required approval for expenditures as appropriate.
• Analyzes practice’s systems and procedures, recommending and implementing changes, in conjunction with senior management, that enhance quality of patient care, increase operational efficiency and/or support the delivery of affordable care.
• Responsible for the day to day operations of an office or offices, ensuring that established policies and procedures are being consistently followed and needs of physicians and patients are consistently being met. Including: Ensures smooth and efficient patient flow, minimizing patient wait times; Ensures appointments are scheduled according to defined protocols; Ensures medical records are maintained in an organized, up-to-date and confidential manner; Ensures all phone calls are answered and triaged according to defined protocols and handled in a courteous and efficient manner.
• Assists with the creation and modification, as necessary, of job descriptions for employees of the physician practice.
• Serves as a role model for customer service and support staff in this process.
• Promotes and supports the development and maintenance of positive morale throughout assigned office.
• Conducts routine staff meetings to address operational issues and facilitate teamwork.
• Develops and implements policies and procedures to address practice needs, ensuring that written policies and procedures exist for all essential aspects of practice’s operations. Revises and monitors ongoing compliance with procedures and implement corrective action as necessary.
• Establishes and implements goals for assigned practice and subordinate staff.
• Collaborates with the Physicians and Human Resources in the areas of recruitment, hiring, orientation, discipline, professional development and evaluation of all office employees.
• Participates in professional development activities.
• Maintains working knowledge of and assists in coding and charge submission.
• Responsible for monitoring regulatory compliance issues.
• Provides input on public relations and marketing efforts for assigned practice.
• Manages performance of subordinate staff; provides counseling and initiates process for disciplinary actions as required.
• Responsible for all aspects of office maintenance and coordination with the landlord. Coordinates practice interests in any renovations to facilities.
• Hires and terminates staff, ensuring assigned practice is appropriately staffed with the appropriate number of well-performing FTEs. Prepares cost justification for any requested additions to staff.
• Facilitates the smooth integration of new physicians into the practice, working with other departments and agencies as required; coordinates activities related to physician recruitment and credentialing.
• Participates in budget preparation process. Reviews financial statements for assigned practice on a monthly basis and prepare report of significant budget variances, including corrective action plan as required.
• Performs other duties as assigned.
• Prepares and presents reports to accurately reflect operations of assigned practice to the VP, Physician Practice Operations.
• Attends meetings as required and participate in committees as requested.

• Experience communicating and partnering with Medical Staff and Community Providers required.
• Two years of managerial/supervisory experience in a health care setting required.
• Bachelor’s degree preferred.
• Coding experience preferred.
• High school diploma or GED required.