Personal Healthcare Assistant (Associatesmd - Pine Island Clinic)

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Our mission is to make healthcare right. Together. We are a value-driven healthcare company committed to providing personalized care to aging and underserved populations. We do this by aligning stakeholders across the healthcare ecosystem. Together, we can improve consumer experience, optimize clinical outcomes, and reduce total cost of care.

What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative.

If you share our passion for changing healthcare so all people can live healthy, brighter lives – apply to join our team.

Job Summary:

At AssociatesMD, a part of NeueHealth, a Bright Health Group company, the Personal Healthcare Assistants (PHAs) is the vital links that coordinate communication between patients, family members, medical professionals, administrative staff, and insurance companies to ensure that patients receive the best possible healthcare service. On a typical day, the PHAs will be responsible for identifying care gaps, helping with referrals to appropriate healthcare services, directing patient inquiries or complaints, facilitating satisfactory resolutions, explaining policies to patients, assisting patients with choosing doctors, keeping track of prescriptions, and organizing transportation for them.

Duties/Responsibilities:

• Research and evaluate data from different sources to identify discrepancies and patterns.
• Developing and maintaining key performance indicator reports using data sourced in our EMR and reporting suites.
• Analyzing data to identify actionable insights.
• Checking in and out of our patients as well as helping with any upcoming appointments and any health-related matters.
• Providing exceptional customer service to our patients.
• Oversee tasks for the assigned patient population related but not limited to: Billing, referrals, any issues related to healthcare, Pharmacy/Medication refills, Out-of-Pocket expenses, Health Plan Benefits / Copays, Transportation, and more.
• Working closely with the medical assistants and primary care providers to assess all the requirements related to the plan of care and preventative measures for the patients.
• Recommend ways to improve healthcare quality and minimize costs.
• Manipulating reports using, Excel, and Google Sheets.

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Understanding of the healthcare industry is preferred.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent organizational skills and strong attention to detail.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficient with eClinicalWorks (ECW), or related software or Electronic Medical Records (EMR).
• Ability to function well in a high-paced and at times stressful environment.
• Skills in the appropriate use of universal safety precautions and maintaining patients' rights to privacy and confidentiality.

Education and Experience:

• Customer service experience required.
• Bilingual in English/Spanish.
• High school diploma or equivalent.

Physical Requirements:

• Varied activities including standing, walking, reaching, bending, and lifting.
• Ability to travel to the office daily.
• Prolonged periods of sitting at a desk and working on a computer.
• Finger dexterity required to manipulate phone, headset, and keyboard.
• Vision and hearing within normal parameters to perform job requirements.

ENVIRONMENTAL/WORKING CONDITIONS:

• Normal physician office and exam room environment

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.