Permanent Supportive Housing (Psh) Case Manager

Salary: $25.48 hourly, non-exempt
Who We Are
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and health care sectors.
In short, we do good work.
We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.
Program Summary
The Case Management Department at Brilliant Corners includes both Permanent Supportive Housing and Rapid Rehousing programs and is supported by Housing for Health (HFH) at the Los Angeles County Department of Health Services (DHS). The Permanent Supportive Housing program was designed to serve individuals experiencing homelessness who have a chronic illness or physical disability, and/or are high utilizers of DHS services. The goal is to transition individuals out of homelessness and into permanent housing, in order to obtain stability in all areas of their lives.
Position Summary
The Permanent Supportive Housing Case Manager will provide intensive case management services to a caseload of up to 20 homeless individuals who are eligible for permanent supportive housing through Housing for Health. The Case Manager will assist clients to achieve and maintain health, mental health, and housing stability. The Case Manager plays a critical role in supporting clients to thrive in their new homes through a client-centered and “whatever it takes” approach to services.
Responsibilities

• Conduct assessments and re-assessments, including a comprehensive psychosocial assessment, in order to determine clients’ eligibility for the program and evaluate clients’ needs and strengths.
• Provide transportation assistance, including transportation via personal vehicle.
• Participate in case conferences to review clients’ progress and address any challenges.
• Collaborate and communicate with HFH partners on a regular basis.
• Provide support throughout the housing process including but not limited to temporary housing placement, unit identification, application submissions, lease signing, and ongoing housing retention.
• Meet with clients frequently and regularly in the home, community, and office and accompany clients to appointments as needed.
• Develop and implement individualized case management services plans that ensure housing stability and identify short and long-term goals.
• Provide education to clients on tenant rights and responsibilities, eviction prevention counseling and advocacy.
• Build and maintain partnerships with community organizations, service providers, public entities, and landlords to ensure that clients have access to comprehensive services.
• Participate in staff meetings and other agency events as requested.
• Accept, screen, and process referrals from DHS and other HFH partners.
• Maintain updated and accurate client files and documentation.
• Provide life skills education and assistance, including budgeting, apartment upkeep, stress management, conflict resolution, etc.
• Provide linkage to community resources, benefits, and services which may include physical and mental health, substance use treatment, education/vocational programs, employment services, health insurance, disability benefits, and other sources of financial assistance.
• Provide crisis intervention and ensure that clients have access to the 24/7 case management crisis line.
• Conduct outreach and engagement in the community in order to locate referrals once they have been assigned by DHS.

MINDSETS
You’re a people person. You find great satisfaction in working with a diverse population of people needing various supports. You like people and they like you.
Good customer service matters to you. You take pride in providing person-centered services and believe that it’s a reflection on you, your work and the organization you represent.
Your middle name is problem-solver. You exhibit good judgment and demonstrate great problem solving ability with a commitment to innovative solutions.
You're a hungry learner. You enjoy constantly taking in new information and are committed to continuous learning about the world and the work around you.
You thrive in a dynamic environment. You're at ease with rapid change and are flexible to adjust to the changing needs of your clients. You enjoy working collaboratively but are also able to get things done on your own. You possess a positive, can-do attitude.
Requirements

• Experience working with individuals affected by the criminal justice system preferred.
• Experience working with individuals who have a mental illness, chronic health issue, and/or substance use disorder OR
• 1 year experience working with homeless population and a Bachelor’s Degree in Social Work, Psychology, Sociology or a related field OR at least 2 years of experience providing direct mental health and/or intensive case management services

Knowledge, Skills, And Ability

• Flexibility regarding scheduling and prioritizing of tasks
• Excellent verbal and written communication skills
• Basic computer knowledge (MS Word and Excel required)
• Familiarity with evidence-based interventions including Harm Reduction, Trauma Informed Care, Motivational Interviewing
• Good organizational and record-keeping skills
• Strong interpersonal and client engagement skills
• Willingness to travel and spend significant time in the field
• Possession of a valid, clean California driver’s license and a personal insured vehicle are required
• Bilingual in English/Spanish preferred, not required
• Able to transport clients in your vehicle
• Ability to work independently and utilize critical thinking skills in decision-making situations

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required.

Travel Requirements
This position requires frequent visits to properties, attendance to on-site vendor meetings, community meetings, funding workshops, trainings, and other events primarily in the Los Angeles Area. Opportunities to attend events outside Los Angeles area, including Brilliant Corners’ sponsored events throughout California, or nationally may also be presented for this position.
If driving a personal or company vehicle a valid, clean CA driver’s license and personal auto insurance
may be required.
Salary range for this position is $25.48 - $26.50 hourly. This position is being offered at $25.48 hourly, non-exempt.
Benefits
Why work for Brilliant Corners?
Financial & Retirement

• Retirement Plan with 5% match
• Employee Referral Bonus
• Competitive Salary

Vacation & Time off

• Generous Vacation Policy
• Paid Sick Time
• Long List of Paid Holidays

Health Insurance

• Medical Insurance – 100% Covered
• Dental/Vision/Disability Insurance
• Flexible Spending Account

Professional Support

• Employee Assistance Program
• Professional Development
• Job Training

Other Perks & Discounts

• Wellness Initiatives
• Company Social Events
• Gym Membership Discounts