Probation Case Manager- Youth Services

Schedule: Full Time / 40 hours per week in Woodland or West Sacramento

OVERVIEW: We love to come to work, want to join us?

CommuniCare Health Centers (CCHC) is part of a network of Federally Qualified Health Centers that is raising the bar for comprehensive and quality healthcare. The Case Manager provides support to the Youth Services clinical counseling team and the families they serve. Our company culture is anchored in our belief that everyone has right to compassionate, respectful, and responsive services, regardless of ability to pay. CCHCs mission is to offer access to patient-centered healthcare we believe it is everyones right; we offer a healthcare home where social justice, resilience, and compassion guide our efforts.

CommuniCare Health Centers provides an inclusive workplace that promotes and values diversity and life experience. CommuniCare encourages people of all backgrounds to apply including, but not limited to those who identify as: Black, indigenous, people of color, LGBTQIA+ persons, immigrants, refugees, women, people with disabilities, veterans, individuals of all ages and religions, as well as those who have experienced the criminal justice system.

About us:

We are a Federally Qualified Health Center (FQHC) and have been providing care to Yolo County residents since 1972. Like other community health centers, we provide care to anyone that walks through our doors and are located in all major cities within Yolo County (Davis, Woodland and West Sacramento) and provide services throughout Yolo County. The community health center movement was born out of the civil rights movement in the 1960s with the mission to provide healthcare in communities where there are few or no options for care. Our mission is rooted in the philosophy that health care is a right, not a privilege. We serve and provide care for those disproportionally impacted by social determinants of health.

Our Benefits

• Medical Insurance options: Kaiser Permanente, Sutter Health Plus or Western Health Advantage

• Dental (Cypress) and Vision (VSP)

• 403B including match
• Employee Assistance Program (EAP)
• Flexible Spending Plan (FSA) - pre-tax savings plan

• Robust Vacation, Sick, Floating Holiday, 10 Paid Holidays

Salary:

• May be eligible for annual 2% + 0-2% merit-based pay adjustment (0-4%).
• The pay range for this position is $22.75/hr.-$32.05/hr. Starting pay within this range will vary depending on the job-related knowledge, skills, and experience.
• Non-exempt position

Additional Benefits

• Professional training and/or conference/travel fees paid by organization
• Resilience/ professional development support opportunities, including but not limited to: Licensed clinical consultation group, group team meetings, Persons of Color Coalition and specialized clinical consultation group for those providing services in Spanish

About the role of the Case Manager:

The Case Manager is part of a multidisciplinary team consisting of mental health clinicians, psychiatrists, Yolo County Juvenile Probation and supports identified within the Child and Family Team. The Case Manager utilizes a client-centered approach and collaborates with each person on their unique stability, resource and wellness needs in consultation with the Child and Family Team. The Case Manager demonstrates an ability to engage in trauma-informed and responsive service delivery and uses and models destigmatizing and strength-based language with clients and other team members. The Case Manager will be responsible for the facilitation of Child and Family Team meetings and work to link clients to critical resources, benefits, and supports.

Essential Functions:

• Coordinates, schedules, and facilitates Child and Family Team meetings involving youth, their families, and formal and natural supports existing in their lives to better support their overall wellness.
• Responsible for scheduling appointments and proactively outreaching in person or by phone/video.
• Demonstrates ability to effectively work with patients and colleagues of diverse races, ethnicities, religions, affiliations, abilities, and LGBTQIA+ identities and life experiences.
• Manages a fast-paced workday and can meet productivity requirements for program.
• Completes case documentation within 48 hours of services in accordance with working hours, all documentation must comply with Medi-Cal, Beacon Health guidelines. Participate in peer chart reviews and other quality improvement efforts.
• Provides case-management services within the Youth Services team for probation involved youth and their families.
• Provides regular status updates regarding client appointments and other coordination issues, within limits of confidentiality, to Yolo County Juvenile Probation.
• Participates in staff and departmental meetings.
• Participates in team-based approach to care including staff meetings, case review, consultation/supervision sessions and other forums as required.
• Attend trainings/conferences as arranged.
• Understands the difference between Clinical and Case Manager role. Case Manager seeks consultation regularly and acts within scope of role.
• Develops an understanding of CommuniCare, Yolo County, and community partners and builds effective working relationships.
• Coordinates care and ensures linkage to referrals and troubleshoots barriers. Coordination is expected to occur while youth could be in custody, transitioning out of custody and in the community.
• Responsible for remaining within established ethical standards, including those of confidentiality and mandated reporting.
• As safe and appropriate to do so, transport clients or support with transportation arrangements.
• Other duties as assigned.
• Complies with established department policies and procedures, objectives, quality assurance program, safety, environmental, and patient service standards.

Education/Experience Required:

• Experience with youth and families strongly preferred.
• 2 years working with those who are experiencing a range of mental and physical health conditions including those whose conditions may be severe and/or experiencing substance use disorders strongly preferred.

• Bilingual preferred. Bilingual English/Spanish strongly preferred.

Physical Requirements: *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to operate office equipment (telephone, copies, fax and computer), ability to bend, lift and carry up to 25 pounds, hearing required.

Special Skills/Equipment: Computer skills to include Microsoft Office and with training proficiently utilize electronic health record and data tracking software. Must provide current drivers license and auto insurance, ability to travel in Yolo County (West Sacramento, Davis, Woodland). Able to proficiently engage and provide services to patients by way of HIPAA-compliant telehealth/video-based services and fully participate in video-based meetings and trainings. Must have ability to effectively use telephonic translation services when client language preference dictates.

Expectations: Commitment to CommuniCares mission and values will be made evident in the delivery of services and all professional interactions. Attendance and punctuality are vital. Ability to collaborate effectively and demonstrate responsiveness is necessary. Must have excellent communication (verbal, written), organizational and problem-solving abilities. Required to have versatility, flexibility and manage multiple priorities with enthusiasm and attention to detail. Expected to have the ability to understand and follow written/verbal instructions. Able to work independently and set priorities effectively. Required to have the ability to serve a diversity of patients in ways that attend to strengths and resilience. Effectively navigate fast-paced workday. When safe to do so, willing to transport patients in own vehicle. Models the use of non-stigmatizing and person-first language with patients, peers, and community partners.