People Relations Manager Jobs

JOB DESCRIPTION

The Manager of People Relations will oversee all employee relations activities, policies, processes, procedures and demonstrates complex employee and labor relations expertise. The Manager is also responsible for managing the company's relationships with our employees and unions through the management of employee and service delivery matters, to include general inquiries and prevention and resolution of issues involving or affecting employees at all levels. In these efforts, the Manager of People Relations leads the People and Labor Relations teams.

RESPONSIBILITIES

• Serves as a subject matter expert for labor, employment and service delivery related issues, trends, and practices, providing strategic and tactical support, consultation and guidance on complex matters across the employee lifecycle
• Stays abreast of state and federal employment laws and regulations and partners with internal and external legal counsel on employment litigation and claims
• Performs other duties as requested or assigned
• Communicates trends and issues to various functional areas within the People Organization in an effort to proactively strengthen and shape program design and recommend solutions that maximize organizational excellence and performance
• Leads and develops the team with a lens on continuous learning and improvement to achieve high performance and engagement
• Negotiates, develops, maintains and interprets Collective Bargaining Agreements and employment policies and procedures in line with best practices and in support of organizational goals
• Manages, expands and evaluates the efficiency and effectiveness of the People Services Delivery Center and People Relations, refining processes, procedures and leveraging technology where possible in the pursuit of continuous improvement to achieve an optimal employee/customer experience
• In partnership with executive and People leadership, drives the development and execution of labor, employee relations and People service delivery strategies with a lens on positive employee relations and world class customer service
• Ensures accurate, thorough and timely service delivery in compliance with company practices and legislative requirements
• Develops, manages and maintains effective relationships with internal and external stakeholders including leadership at all levels, legal counsel and union representatives
• Represents the organization in grievances and arbitration, working to effectively resolve disputes between union-represented employees and management

QUALIFICATIONS

• 8+ years of related experience w/Bachelor's degree; 1+ years supervisory/management
• 3+ years of supervisor/ management experience preferred
• Strong interpersonal, consultancy, problem solving and facilitation skills, including conflict resolution skills, mediation skills and the ability to handle difficult situations with tact and diplomacy
• Intermediate proficiency with Microsoft Office
• Proven ability exercising sound judgement in decision making
• Demonstrated ability to effectively lead teams
• Expert knowledge of employment, wage and hour, FMLA and EEO laws as well as functional and organizational programs, policies, practices and processes
• Ability to think strategically and in operational efficiencies, exercising a balance of both short and long term thinking
• Extensive experience working with unions
• Ability to develop and maintain trusting relationships at all levels and influence without direct authority
• Ability to prioritize and handle multiple projects simultaneously in a fast-paced environment in order to meet deadlines
• Expert communication skills, both written and verbal; particularly successful in listening and understanding various points of view

Licenses

• Professional in Human Resources (PHR)-HRCI. Preferred

• Senior Professional in Human Resources (SPHR)-HRCI. Preferred

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $92,000 - $196,500

ADDITIONAL INFORMATION

Rewards to make you smile! We don't just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental's comprehensive benefits package includes:

• Fertility and diabetes benefits
• Generous paid time off plus 12 holidays and your birthday off!
• 100% paid dental and vision insurance
• Employee LiveWell program, focusing on overall employee well-being
• Career growth: we love promoting from within
• Low-cost premium medical insurance options
• Culture of learning: career development and tuition reimbursement
• Generous 401(k) matching and flat contribution
• Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
• Employee discount program: AT&T/Verizon, entertainment, travel, and more!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Please note, Delta Dental will not sponsor applicants for work visas for this position.

#LI-Remote

ABOUT THE TEAM

At Delta Dental, our success is only as strong as the people who execute it! We take enormous pride in being the nation's most recognized and widely-used provider of dental insurance - and we've come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we're all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fostered.

If you're excited about the prospect of transforming the future of health care and growing in your career, join our smile revolution!

To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn.

We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.

Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

• Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York