People Operations Specialist Jobs

Company Description

IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.

We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn.

Let’s break down the basics:

• Location: Remote Capable with Preference for Proximity to our Philadelphia Office
• Manager: Sr. HRBP / VP, O&TD and People Operations
• Direct Reports: None

Your mission at IntegriChain:

The mission of this role is to support the overall People & Culture operations for our US-based employees with a high degree of effectiveness. This role is a collaborative position that requires precise, process-driven work as well as the ability to respond to individual employee concerns and questions with appropriate care and approachability.

The Operations Specialist will play a primary role in providing an excellent employee experience throughout the employee lifecycle, including onboarding logistics and offboarding activities, as well as day-to-day responses to and triage of employee needs. This role will also be responsible for compliance to internal policies, employee data integrity, and generalist support for the HR breadth of work. This role will also be connected with our India-based People Operations team and will support alignment with our global team and functions.

What this role entails:

Operations

• Collaborate with Talent Acquisition team members and affiliated P&C team members to ensure smooth and seamless transition from pre-hire to onboarding and new hire status
• Assist with data entry related to payroll processing in collaboration with our Finance team
• When involuntary exit, partner with Managers and HR Leaders to ensure proper documentation is met before exiting
• Maintain workforce data in ADP HRIS system; follows data entry SOPs, audits entry details, and works with HR Leadership to implement new data fields, reporting, and tracking/update mechanisms as needed
• Manage off-boarding process with employees and their direct managers including exit interviews, documentation, and system updates
  • When involuntary exit, partner with Managers and HR Leaders to ensure proper documentation is met before exiting
• Manage and execute a wide range of People Operations processes throughout the employee lifecycle, including new hire entry/logistics, HRIS ecosystem management and data updates, employee leave management, basic employee relations, and off-boarding processes and system entry
• Become knowledgeable and a subject matter expert within our ADP HRIS system and provide ad hoc/as requested information out of the system to internal managers and HR stakeholders; be responsible for management of data integrity, reporting, and HRIS environment updates

Employee Relations and Communications and Interactions

• Triage employee relations cases, proactively identifies potential solutions to address employee issues and actions appropriately using guidelines; escalates to Sr. HRBPs and leadership where appropriate
• Contract extension, off-boarding, onboarding contractors on an as needed basis.
• Create positive experiences at every step of the employee journey, following and building thoughtful practices that engage employees
• Provide employee relations support and guidance to all designated teams
  • Triage employee relations cases, proactively identifies potential solutions to address employee issues and actions appropriately using guidelines; escalates to Sr. HRBPs and leadership where appropriate
• Create and manage outgoing employee communications on information that impacts employment or workplace updates, such as change letters for promotions/transfers and other informational communications such as all hand meeting content, office-specific updates, benefits, or event updates

General & Compliance:

• Play a primary responder role to inbound inquiries to our HR email inbox; providing a quick and comprehensive response to incoming employee requests and needed
  • build email response templates and create efficiency and consistency in responses
• Build email response templates and create efficiency and consistency in responses
• Ensure use of SOPs and alignment to processes and control systems to prevent issues and ensure compliance occurs with employment policies and procedures
• Provide high-level employee-centric service while providing guidelines and education related to HR driven policies and procedures
• May provide input to job aids, policy updates, or internal training documents in collaboration with HR Management and the Org & Talent Development team
• Make recommendations for improvements or efficiency where possible; build consensus and collaborate with involved team members to ensure accuracy and requirements are met
• Follow and/or establish efficient people operations processes and procedures internally to ensure proper handling of data, alignment to operations processes, and company policy
  • May provide input to job aids, policy updates, or internal training documents in collaboration with HR Management and the Org & Talent Development team
  • Make recommendations for improvements or efficiency where possible; build consensus and collaborate with involved team members to ensure accuracy and requirements are met
• Provide compliance and audit support during cyclical points in the year; includes assisting with response to SOC audit and other business audits, as well as regular review of employee completion and compliance with required policy acknowledgements within our HRIS system (at the point of onboarding as well as our annual issuing/renewal of policies)

Other Potential Areas of Focus:

• SOC & Other Audit Responses
• Compensation
• Policy Rollout and Acknowledgement
• Compliance Processes (EEO Preparation filings, ACA Review/Filing)
• Benefits Administration (Tuition Assistance, Benefits Liaison, etc.)
• Immigration Administration
• Wellness Communications (Newsletter, Webinars and group programs)
• People Operations Specialists may have responsibility for one or more company-wide functional responsibilities such as:
  • Immigration Administration
  • Compensation
  • Reports & Analytics
  • Benefits Administration (Tuition Assistance, Benefits Liaison, etc.)
  • Wellness Communications (Newsletter, Webinars and group programs)
  • Compliance Processes (EEO Preparation filings, ACA Review/Filing)
  • SOC & Other Audit Responses
  • Policy Rollout and Acknowledgement
• Reports & Analytics

What success looks like in this role:

• Be able to work independently with the ability to seek help, deliver results, and partner with the right people, proactively
• Make suggestion for improvements that allow the team to scale and grow with the organization, including potential for efficiency and effectiveness on existing processes or new processes
• Follow and execute efficient and effective processes to ensure accuracy of actions

Qualifications

What you’ll need to thrive in this role:

• Consistent follow-through with a strong sense of urgency and drive to completion
• High degree of accuracy and attention to detail with data entry and both written and verbal communications
• Flexible and adaptable nature
• Ability to handle sensitive and confidential information and maintain confidentiality
• Prior success delivering on deadlines in a fast-paced environment
• Team spirit and ability to positively engage with people at all levels
• Organized with an ability to prioritize and provide comprehensive status updates
• Ability to manage multiple projects with multiple deadlines

What you’ll bring to the table:

• Experience in a corporate setting, preferably within the Life Sciences and/or Technology industries
• Bachelor's Degree or equivalent experience; focus on Human Resources degree or certification and/or HR Certification preferred
• Prior experience working for a fast growing, mid-sized company preferred; experience within an international organization that has both India and US-based locations a plus
• Skilled in HR compliance with basic generalist knowledge of employment practices and local, state, and federal employment laws
• 3 to 5 years of experience in Human Resources related role
• Independent thinker with exceptional judgment on complex people issues
• Experience with ADP Payroll and ADP Workforce Now systems a significant plus

#LI-ZG1

Additional Information

What does IntegriChain have to offer?

• Robust Learning & Development opportunities including over 700+ development courses free to all employees
• Excellent and affordable medical benefits + non-medical perks including Flexible Paid Time Off (PTO), 401(k) Plan with a Company Match to prepare for your future, Parental Leave, Mental Health HRA and Lifestyle Spending Account, Student Loan Reimbursement and much more!
• Mission driven: Work with the purpose of helping to improve patients' lives!

IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Our policy on visa sponsorship for US based positions: Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by IntegriChain.