People Experience Lead, Global Functions

You will partner with the in-house operations in the Mondelēz International Business Services Center to ensure impeccable service delivery that satisfies service level agreements and meets our productivity and efficiency targets, emphasizing timely, accurate and complete transaction handling and excellent employee experience.

How You Will Contribute

You will partner with the employee services community in the service center and onshore in countries and manage the relationships between delivery teams and internal customers. To excel in this role, you will report on service-center performance and lead reviews with the functional leadership team and key stakeholders. In addition, you will contribute to global service management agenda and integrate our global scale using simplified and standardized processes and technologies. As part of this job, will identify service improvements to continuously improve the quality of the service provided.

What You Will Bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Taking initiative
• Being a team player with demonstrated excellence in communication, interpersonal, and customer service skills
• Project management with experience managing large-scale projects
• Managing vendor relationships
• Multi-tasking, problem solving and managing fluctuating workloads
• Building relationships, motivating, educating, and mentoring
• Data analysis with a focus on accuracy and attention to detail
• Managing a shared service or BPO delivery center regionally in a global organization

The People Experience Lead, Global Functions is responsible for the execution of operational HR activities locally and partner globally with People Experience (PE) Leads to manage global functions. Where appropriate the People Experience Lead will support implementation of projects or initiatives.

People Experience Lead Will:

Vision, strategy & leadership

• Ensures global vision, brand and identity of People Services are tailored to the needs of their global employees with the US BU.
• Collaborates across the function to ensure People Services strategy is aligned to the business needs and drives the strategy implementation
• Raise knowledge gaps in our employee tools to further enable information access
• Identifying and executing on communication and training strategies for People Managers to further adoption of self-service tools and processes.
• Creates and fosters strong relationships with PE Leads in the regions to insure seamless support of global reorg/restructure projects

Operational Delivery

• Demonstrate a deep understanding of the US location, policies and processes; providing business intimacy and supporting with delivery of HR services with managers that are located in other regions
• Responsible for the end-to-end HR service delivery
• Acts as a key interface between the business unit and shared service center; promoting self-service, flagging BU requirements to SSC and advising the Business on SSC support
• Provides Employee Relations service delivery where not supported by Shared Services/ delivered by the People Experience Advisors
• Provide PE Support to all Global Functions; Finance/MDS, HR, MSC, Commercial and RDQ
• Use Business Unit knowledge to provide local HR services that are relevant and tailored to the needs of the BU/location
• Understands the wider support network including Capability team, EX team, Service Management, etc. and works with them to satisfy specific requirements
• Acts as point of escalation for functional Leadership Team
• Acts as Onboarding focal point to new employees providing new hire guides, information about benefits and payroll, office tours and transportation/parking options.
• Promotes the HR operating model and seeks the right balance between efficient service delivery and tailored employee experience
• Uses Business Unit (BU) knowledge to identify specific BU requirements and applies this in service delivery

Continuous Improvement

• Responsible for application of the service delivery model and end-to-end process framework for the global function employees located in the US and support for Fulton Market based colleagues; driving continuous improvement through benchmarking, to provide efficient, effective, and compliant People Services, with a employee driven culture
• Takes a continuous improvement focus to ensure great employee experience for all employees as well as more and more efficient service delivery
• Provide ongoing support and change management to the organization and the employees during the Return to Office program

Qualifications:

• Technical Agility - Leverages leading edge technology to optimize our business processes and enhance our capabilities
• Strong facilitation and presentation skills, with the ability to relate to people in all parts of the plant and organization
• Digital Intelligence - Ability to bring technologies, insights and partners together by leveraging innovative platforms and tools
• Solutions oriented
• 6 or more years of Human Resources experience is required
• Delivery Management - Deliver reliable, secure, simple and controlled services and solutions at the best cost
• Strong stakeholder management
• Bachelor’s Degree required in Business Administration, Human Resources or related field
• Strong influencing skills
• Previous Consumer Packed Goods (CPG) experience is a plus
• Client Engagement - Understand key business drivers, end-to-end solutions and driving the change to increase value and growth
• Experience Management - Drive transformative business outcomes through brilliant service strategy and execution, seamless process excellence, and industry-leading performance management
• Excellent communication skills (written & oral)
• Lean Six Sigma (L6S) - To continuously improve a process outcome through identifying and eliminating the defects as well as reducing variables within the process
• Experience with Employee Relations investigations
• Design Thinking - Solving problems by prioritizing the consumer's needs above all else using process(es

Country to country Relocation support available through our Global Mobility Policies

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Job Type

Regular

Experience Management

Global Business Services