Payments Product Owner I (Us)

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

Depth & Scope:

• Impacts the achievement of sub-function or business line objectives within the area they are accountable for
• Leads and integrates cross-function understanding within their own field of specialty, and /or projects with significant resource requirements, risk and / or complexity
• Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices
• Uses sophisticated analytical thought to exercise judgement and identify solutions
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
• Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
• Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
• Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
• Works autonomously as the lead and guide others within area of expertise
• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services

Customer Accountabilities:

• Participates in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate
• Partners with senior management to support the delivery of a product vision
• Creates a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized
• Proactively engages established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes
• Manages delivery initiatives and (depending on complexity) oversee multiple development team (pod) backlogs
• Reviews performance analytics; recommend and champion strategies to enhance the customer or end user product experience
• Responsible for defect management and prioritization
• In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value
• Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence
• Provides user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria
• Proactively raises issues that impede the efficient delivery of customer-focused increments

Shareholder Accountabilities:

• Considers development team and stakeholder feedback in backlog management, facilitating conversations with multiple stakeholders representing competing priorities
• Single point of escalation for development team, providing guidance and decisioning as needed
• Keeps others informed and up-to-date about the status / progress of delivery and / or all relevant or useful information related to day-to-day activities
• Participates in personal performance management and development activities, including cross training within own team
• Compiles performance metrics and share with relevant stakeholders
• Protects the interests of the organization- identify and manage risks, and escalate non-standard, high risk activities as necessary
• Supports team development, track team performance metrics, and provides ongoing coaching and support
• Actively coordinates and engages in risk, quality and/or business testing management
• Works cohesively with peers to reinforce Agile processes
• Proactively manages business stakeholders to obtain inputs needed for product development in a timely manner
• Actively communicates to business, technology and senior management regarding product changes and backlog priorities
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Adheres to enterprise frameworks or methodologies that relate to activities for own business area / journey
• Monitors the regulatory environment and partner with the senior management to consider changes to product strategy as needed
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Works cohesively with Scrum Master to reinforce Agile processes
• Empowered to make product delivery decisions, escalating to senior management as appropriate
• Acts as a brand ambassador for the business area / journey and the bank, both internally and / or externally
• Leads the submission and discussion on the Quarterly Business Review, with respect to their product
• Understands the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate
• Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest
• Defines the OKRs in partnership with numerous stakeholders across the organization
• Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
• Ensures on-going strategic alignment with senior management, providing feedback as appropriate
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Provides thought leadership and / or industry knowledge for area of expertise in product area and participate in knowledge transfer within the team and business area / journey

Education & Experience:

• 7+ years relevant experience
• 3-5 years Product Owner or Agile related delivery experience
• Undergraduate degree and / or product certificate
• Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
• Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.