Paw Plan Specialist Jobs

Our Client Service Center is on the lookout for friendly, dedicated, hardworking, punctual and compassionate team players to join our team. The position will require an ability to work independently, and with a team as a Paw Plan Specialist.

Position Responsibilities

Provide concise, friendly service through outbound calls on behalf of multiple veterinary hospitals

Wellness plan communications and renewals

Effective communication (written and verbal) with strong closing skills

Educate clients on animal preventive care including vaccines, lab testing, dentistry

Schedule veterinary appointments using AVImark

Review and update client, patient, and accounting in software

Payment collection on outstanding debt

Ability to troubleshoot and provide solutions

Accurately complete document updates each shift

Work independently in a friendly and supportive environment

Provide excellent client service and telephone etiquette

Achieve performance goals

Coach and provide feedback to our supported sites

Other duties/projects as assigned

Qualifications

High school diploma

5+ years call center/office

Quality client service

Professional work-ethic

Accurate, detailed multi-tasker

Basic math skills

Proficient with Microsoft Office and Excel

Time management and problem-solving skills

Ability to overcome objections

Adapt to changing environment

Goal oriented and easily motivated

Must be able to work at a computer for long periods of time, which includes keyboard and mouse

Preferred Experience

PAW Plans or Wellness Plans

Veterinary or healthcare

AVImark Practice Management System

Cornerstone/Idexx Petly Software

CXOne Contact System

Smartsheet

QuickBase

1-2 years account receivable or collection experience

Windows PC applications

40+ WPM

Bilingual a plus

Hours and Compensation

Full-Time Position with competitive benefits package

Incentives offered

Training provided

The base salary range for this full-time position is $15-$18 per hour ($18 possible in New York and California). Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for a periodic bonus. The Company offers competitive compensation along with a comprehensive benefits package, including medical, dental, and vision benefits, vacation, sick leave, 401(k), and more depending on location. Your recruiter can provide more information about compensation and benefits for your specific location during the application process.

• This role is not open to receiving agency candidates and any contingent submissions will not be honored. #LI-Remote