Patient Services Coordinator (Ft/Pt)

About the role:

See yourself starting a new career journey? As a Patient Service Coordinator at PT 360 PHYSICAL THERAPY, PLC you play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check in/out. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care for our patients. This role reports to the Office General Manager. Some weekend and evening shifts required.

You Will:

Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience

Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments

Assist in appointment confirmations and patient outreach in partnership with Doctor availability

Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed

Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)

Collaborate with doctor(s) and team members to provide seamless patient experience

About You:

Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks

Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff

Flexible, nimble and agile mindset with the ability to wear multiple hats

Friendly, caring, and patient-centric person who thrives in a fast-paced environment

Team player who is willing to collaborate to provide the best patient experience

Computer Savvy with excellent oral and written communication skills

Professional attitude and ability to problem solve and respond to patient service requests

Growth With Us:

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? PT 360 PHYSICAL THERAPY, PLC is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

About:

PT 360 PHYSICAL THERAPY, PLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. PT 360 PHYSICAL THERAPY, PLC will not tolerate discrimination or harassment based on any of these characteristics.