Part-Time Weekend Night Auditor

Job Summary

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.

Qualifications

Responsibilities

• High School diploma or equivalent required.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Knowledge of Accounting Principles.
• College course work in related field helpful.
• Must be able to work independently and with minimal supervision.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must be proficient in Windows operating systems company approved spreadsheets and word processing.
• At least 1 year of progressive experience in a hotel or a related field required.
• Must work well in stressful high pressure situations.
• Previous supervisory responsibility preferred.
• Must be able to convey information and ideas clearly.
• Must be able to work in a self-managed environment.
• Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must maintain composure and objectivity under pressure.

Responsibilities

• Maintain a friendly and warm demeanor at all times.
• Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)
• Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Train any new Night Auditors as requested by management.
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
• Initiate and complete the End of Day process.
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
• Perform any other duties as requested by the Guest Services Manager or any other member of management.
• Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
• Run morning reports according to Aimbridge Hospitality procedures.
• Maintain Front Office computer system operation according to Aimbridge Hospitality standards.
• Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary).
• Follow safety and emergency procedures according to Aimbridge Hospitality standards.
• Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
• Complete the Night Audit checklist for computer procedures daily.
• Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
• Be familiar with all Aimbridge Hospitality's policies and house rules.
• Have a working knowledge of security procedures.
• Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards.
• Handle items for “Lost and Foundâ€_ according to the standard.
• Prepare and distribute the Daily Flash Report as needed.
• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain radio contact with other associates during entire shift.
• Attend meetings as required by management.
• Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.).
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests.
• Transfer the master or house accounts as necessary.
• Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.
• Complete any reports as requested by management in a timely manner.
• Run all reports as required for Food and Beverage audit.

Property Details

Travelers can stay at the Homewood Suites by Hilton® Houston-Westchase hotel and be in easy reach of Galleria shopping, downtown Houston and the nation’s largest church, Lakewood. Located in the Westchase Business District of Houston, Texas, our award-winning hotel is perfect for temporary housing or corporate stays. Our extended stay Westchase Houston hotel offers 96 studio, accessible and one- and two-bedroom suites. We offer a complimentary hot full breakfast each morning. Guests can mingle with other guests over a complimentary evening social offered Monday through Thursday. We'll even do our guests' grocery shopping, if needed.We are always ready to host a brainstorming session or special event in our 357 sq. ft. meeting room.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Term Life and AD&D Insurance
• Medical, Dental, and Vision Coverage
• Now offering Daily Pay! Ask your Recruiter for more details
• Paid Time Off
• Short-Term and Long-Term Disability Income
• 401k Retirement Plan
• Employee Assistance Program