Part Time Evening/Weekend Reception/Cashier

Job hours: Monday - Friday 4:30-8:30 & Every Other Saturday

Job Purpose: APPLICANT MUST BE ABLE TO WORK EVENINGS AND SATURDAYS. Perfect opportunity for a college student, time for homework and studting! Schedule can be flexible, we will work with the right candidate. To meet and greet customers to the dealership, answer and route incoming calls, take messages, and perform additional clerical functions as assigned. The front desk receptionist plays a key role in maintaining the dealerships reputation. To receive cash from customers and employees in payment for goods and services and records the amount received in an accurate manner. The cashier is the last contact with the dealership and therefore, must represent the dealership in a friendly, professional manner. The cashier provides assistance to the accounting office as directed on an individual task basis.

Job Duties

• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold
• Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
• Meet and greet customers in a professional manner
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
• Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price.
• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Provide basic information to callers who have general inquires
• Ascertain and record totals of counter tickets and repair orders and verify against all cash, checks and credit card payments on hand at end of shift.
• Make change accurately and issue receipts to customers. Have every repair order signed by the customer at time of payment.
• Maintain service files timely.
• Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers
• All personal checks are to be guaranteed. Any checks failing to guarantee must be approved by management.
• Assist with filling duties and other administrative tasks as needed
• Operate switchboard telephone system
• Perform other duties as assigned
• Give cash refunds accurately to customers for approved returned merchandise.
• Refer customers who have additional questions (e.g. questions about their repair order) to the service advisor or other appropriate individual.
• Take through messages, indicating the callers first and last name, company name if applicable, the time and the message the caller wishes to leave
• Filing and scanning of documents for accounting office.

Skills/Qualifications

• Excellent communication skills and high attention to detail
• Ability to multi-task and handle several phone calls at once
• Demonstrated superior customer service skills

Job Requirements

• All applicants must be authorized to work in the USA
• Professional personal appearance.
• Must have at least a high school diploma/GED
• Ability to read and comprehend instructions and information.
• Basic skills with computer and other office machines (copier, credit card machine, telephone, adding machine) necessary to perform the cashiering/clerical duties.
• All applicants must be able to pass pre-employment testing to include background checks, drug test, credit report, and valid driver license
• Should have dealership and/or recent retail receptionist experience
• All applicants must perform duties and responsibilities in a safe manner
• Ability to work well with customers and present a friendly, helpful attitude at all times.
• Must be able to work evenings and weekends
• Should be proficient in Microsoft Word and excel

Benefits

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.