Part-Time Market Research Manager

Salary Range: $108,439 to $146,711

Market Research Manager

When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica

About Us

Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future-proofing for tomorrow. Rallied around its purpose of Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com.

About The Role

Frontier is looking for a highly collaborative, detail-oriented, coachable, self-aware, telecom-savvy, and analytical individual who is interested in joining our fast-paced consumer insights team.

This individual will be primarily responsible for managing research studies with vendors and translating outputs into actionable insights while coordinating, attending, and sometimes leading project calls with cross-functional teams.

This is a part-time position.

Responsibilities

• Deep dive into data and present learnings that are relevant and meaningful to the business
• Responsible for tracking budget, SOWs, and project timelines and providing weekly team updates
• Design, test, and revise surveys with research vendors and track the fielding process by requesting timely updates
• Manage procurement processes from developing research briefs, working with internal teams to issue RFP, organizing calls with vendors, and awarding projects
• Analyze data from primary research reports or syndicated services and develop actionable insights and recommendations
• Analyze data from primary research reports and syndicated services to develop insights and implications presentations to present to internal teams
• Data/research mining to uncover insights to support strategic and execution initiatives

Key Characteristics & Abilities

• Self-management skills with a focus on results for timely and accurate completion of competing deliverables
• High level of emotional intelligence; a strong strategic thinker who asks the right questions
• Excellent persuasive and tactful communications skills, and interdependent partnering skills
• Proficient in statistical analysis and interpretation of market research results
• Bring a desire to learn, innovate, and challenge yourself for the benefit of Frontier’s business and customers
• Comfortable leading qualitative and quantitative market research methodologies
• Quick learner, willing to work in a dynamic, fast-paced, and evolving environment
• Able to drive the best performance out of suppliers while keeping projects within budget and on time
• Experience working with syndicated and/or do-it-yourself market research platform
• High level of self-awareness, seeks feedback, and has a strong desire to learn and expand understanding
• Demonstrate attention to detail and excellence in project management; follow up with vendors and team members to keep projects moving

Required Qualifications

• MA / MSc or MBA or higher degree is advantageous but not essential
• Strong interpersonal skills, able to navigate complex organization structures and influence accordingly
• Previous success in an insights role within a B2C environment
• Bachelor’s degree in Market Research, Marketing, Business or related
• 5+ years of related work experience: 2+ years in market research minimum; Preferably in telecom space
• Track record of extracting key insights and translating them into workable recommendations
• Background in market research, including design, programming, interpreting, analyzing, and reporting.
• Hands-on experience in a wide variety of qualitative and quantitative methodologies

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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