Order Management Analyst Jobs

Our client, a highly regarded Fortune 500 company, has enlisted our assistance in recruiting an innovative data-driven order management analyst. This position will be offered as a 6-month contract-to-hire opportunity, allowing the candidate to work remotely from any location. However, it is essential that the candidate's working hours align with Eastern Standard Time (EST)

Key Responsibilities:

• Maintain customer data and invoicing status in various Excel files.
• Process customer orders received through various platforms promptly and accurately.
• Execute weekly order processing, ensuring timely delivery and resolving any order-related issues.
• Conduct Ad-hoc reporting for 3rd party sourced inventory.
• Identify opportunities to enhance order management efficiency and drive resolutions.
• Communicate with customers regarding service interruptions and resolutions.
• Proactively communicate with 3PL partners on order issues or trends affecting logistics operations.
• Address inbound/outbound electronic communication issues in partnership with relevant teams.
• Manage chargebacks, returns, policy fines, and shortages, keeping records updated.
• Collaborate with Supply Chain to proactively prevent customer shortages and plan substitutions.
• Coordinate order sizing and truck building, adhering to Company and Customer policies.
• Adhere to internal control procedures during order processing.
• Serve as the primary point of contact for order-to-cash related deductions with the Accounts Receivable team.
• Resolve delivery interruptions or issues with third-party logistics teams.
• Support the Sales Team in customer engagements for improvement projects.

Key Capabilities:

• Display a proactive approach to driving improvements and motivating internal and external partners.
• Efficiently complete daily order management tasks.
• Demonstrate strong organizational skills, prioritization abilities, and effective communication.
• Exhibit exceptional problem-solving skills and the ability to identify opportunities for enhancement.

Qualifications:

• Required: ERP experience; SAP experience preferred. Excel experience; comfortable with V-Lookups and Pivot tables
• Preferred: College or University degree.
• Willingness to travel within the US (5-10% per year).
• Ability to adapt to the ever-changing e-commerce landscape.
• Strong collaboration and communication skills.