Order Clerk Jobs

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Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Job Duties:

● Obtain personal or financial information about customers or applicants.
● Respond to customer problems or complaints.
● Recommend type of packing or labeling needed on order.
● Verify customer and order information for correctness, checking it against previously obtained information as necessary.
● Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
● Calculate shipping costs.
● Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
● Compute total charges for merchandise or services and shipping charges.
● Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
● Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

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Job Type: Full-time